topic EOL offer problem in Arlo Pro

EOL offer problem

k_a_od — Mon, 19 Jun 2023 23:37:31 GMT

Hi- I have been using my Arlo Pro (VMC4030) cameras since 9/2017 but when I enter my email in the EOL Offer Form, which is the same email I used back 9/2017 when I joined Arlo, I get “We’re sorry, based on the email address provided, you are not eligible for the EOL offer.”

I’m in the United States so I meet all 3 criteria. How do I enroll in the EOL offer?

Re: EOL offer problem

JamesC — Thu, 22 Jun 2023 19:37:46 GMT

I've opened and escalated a ticket detailing the information you've provided here. An agent will reach out to you with an update as soon as possible.

JamesC

Re: EOL offer problem

zzed — Sat, 24 Jun 2023 15:55:46 GMT

What is an EOL Offer Form. Is this the reason my cameras recently stopped working?

Re: EOL offer problem

StephenB — Sun, 25 Jun 2023 23:09:27 GMT

@zzed wrote:

What is an EOL Offer Form.

https://www.arlo.com/en-us/eol-offer-form.html

@zzed wrote:

Is this the reason my cameras recently stopped working?

No.

Could you give more details? Are the cameras off-line? Or something else.

Re: EOL offer problem

zzed — Sun, 25 Jun 2023 23:22:22 GMT

Lights blink on the camera and base, but then doesnt connect. App says no arlo devices found

Camera LED Blinks.

Base first two are green, third blinks while searching

Base Station - VMB4000

Camera - VMC4030P

Re: EOL offer problem

StephenB — Sun, 25 Jun 2023 23:46:59 GMT

@zzed wrote:

Lights blink on the camera and base, but then doesnt connect. App says no arlo devices found

Camera LED Blinks.

Base first two are green, third blinks while searching

Base Station - VMB4000

Camera - VMC4030P

Are these used cameras that you are installing for the first time?

Have you tried onboarding on both a PC (my.arlo.com) and your phone?

Re: EOL offer problem

zzed — Sun, 25 Jun 2023 23:49:03 GMT

They worked fine till beginning of June then failed to connect. I’ve tried with pc, phone, and pressing the button on the base.

Re: EOL offer problem

StephenB — Sun, 25 Jun 2023 23:51:15 GMT

@zzed wrote:

They worked fine till beginning of June then failed to connect. I’ve tried with pc, phone, and pressing the button on the base.

Did you remove them from the account before you tried to add them back?

Re: EOL offer problem

zzed — Mon, 26 Jun 2023 00:10:11 GMT

Yes I removed and then re added.

Re: EOL offer problem

lalob725 — Thu, 06 Jul 2023 18:21:00 GMT

I also meet the requirements for the EOL discount/offer, but when I enter my email I get “We’re sorry, based on the email address provided, you are not eligible for the EOL offer.”

I need help on this please.

Re: EOL offer problem

k_a_od — Wed, 19 Jul 2023 19:21:36 GMT

James-

I need someone to reach out to me again ASAP, a ticket Case # 43540502 had been created but I was not able to respond to it in time before it was closed on me.