topic Re: unable to get promo code applied when ordering in Arlo Pro

unable to get promo code applied when ordering

Barlow182 — Tue, 31 Jan 2023 20:58:06 GMT

I received a promo code in an email for 10% off first order with free shipping. Logged onto Arlo site for the first time to order the Arlo Pro SmartHub. When I applied the promo code it came back with message "Not Applied".

How do I get the promo code applied?

Thanks

Re: unable to get promo code applied when ordering

JamesC — Wed, 01 Feb 2023 18:23:49 GMT

Barlow182,

The instructions to apply the promo code should be included in the email. At what point do you receive the error message? Are you still experiencing the same issue today? Are you able to provide a screenshot?

JamesC

Re: unable to get promo code applied when ordering

Barlow182 — Thu, 02 Feb 2023 00:35:45 GMT

Hi James,

I logged in, removed the item, logged out and closed browser to start from scratch.

Logged back in, selected item, went to checkout.

Copy/pasted promo code in "Enter Promo Code". Clicked Apply.

I am still getting promo code not applied message.

See following screen shot showing partial promo code and message:

Hope this helps. Let me know if you need more info.

Thanks

Re: unable to get promo code applied when ordering

JamesC — Thu, 02 Feb 2023 19:22:16 GMT

Thank you for the screenshot. I've opened and ticket detailing the information you've provided here. An agent will reach out to you to assist further as soon as possible.

JamesC

Re: unable to get promo code applied when ordering

Rufi — Fri, 03 Feb 2023 01:54:32 GMT

I have exactly same issue, can you pls help i need to order and when applying 10% promo code it gives same error “not applied”

Re: unable to get promo code applied when ordering

nerdhiker — Wed, 12 Apr 2023 16:43:15 GMT

My free subscription expired after 3 months and I am trying to sign up for a plan. It wants me to apply a promo code and I do not have one. So I can not subscribe. The emails from Arlo never gave me a Promo code that I know of.

Re: unable to get promo code applied when ordering

StephenB — Wed, 12 Apr 2023 20:28:23 GMT

@nerdhiker wrote:

My free subscription expired after 3 months and I am trying to sign up for a plan. It wants me to apply a promo code and I do not have one. So I can not subscribe. The emails from Arlo never gave me a Promo code that I know of.

You can just leave the promo field blank.

Re: unable to get promo code applied when ordering

Pvanhat — Sun, 18 Jun 2023 16:59:33 GMT

I ordered 2 cameras to see what one I wanted, why don;t you tell people the code is one time use, or send me a new code for 3 addl cameras, returning all these if not able to get a new code