topic Re: Record Video Option is grey out on Arlo app and website. in Arlo Pro

Record Video Option is grey out on Arlo app and website.

newxmatrix — Thu, 15 Jun 2023 00:29:33 GMT

Hello all,

I have cancelled my cloud video recording subscriptions and want to do a local video recording to my Base Station (USB storage). I have checked my Base Station and it shows storage good but I dont see any video save in the library.

I did google and find out that you need to check record video box inside mode but as you can see, it is grey out. Please advise how to fix it. I have reboot, re-add but nothing seen to work.

I feel like Arlo push me to use their cloud service. 😞

Thank you

Re: Record Video Option is grey out on Arlo app and website.

jguerdat — Thu, 15 Jun 2023 13:54:27 GMT

Yes, you still need to have the camera record for local recordings. However, since you seem to have a Pro system, the base you have is likely a VMB4000 or 4500 (check the sticker on the bottom of the base). You must eject the drive from the base to view the videos on a computer. Only the VMB4540 and 5000 SmartHubs support using the app to directly view local recordings.

https://kb.arlo.com/1146850/How-do-I-view-videos-saved-on-local-storage

Re: Record Video Option is grey out on Arlo app and website.

newxmatrix — Thu, 15 Jun 2023 21:07:48 GMT

Hello and yes I have vmb4540 model. So I eject the USB and check it on my PC. There is no video. Only arlo folder and nothing is it there

Re: Record Video Option is grey out on Arlo app and website.

jguerdat — Fri, 16 Jun 2023 14:01:08 GMT

Your rule seems odd to me - you're using the doorbell to trigger a separate camera rather than the doorbell itself. Are you using the original doorbell without a camera? I would start by creating a new custom mode and add a new rule to see if that helps. If using a doorbell with camera, use that as the recording device and maybe add the other camera as an addition to the rule.