topic Re: Sold cameras - New user having a difficult time adding them to their account in Arlo Pro

Sold cameras - New user having a difficult time adding them to their account

Nguyen1 — Mon, 05 Jun 2023 19:16:27 GMT

Sold Arlo Pro VMC4030 camera with no base for a family member. This account subscription has expired and could be still synced to the base.

How do I unsync the Arlo Pro VMC4030 camera, will they be able to delete the account with just the app and the base or will they need the camera with them as well? The cameras and base are no longer in the same location.

Re: Sold cameras - New user having a difficult time adding them to their account

StephenB — Tue, 06 Jun 2023 12:15:04 GMT

@Nguyen1 wrote:

The cameras and base are no longer in the same location.

The VMC4030 connects to the base station via closed WiFi, so both need to be in the same location.

Also, the VMC4030 requires a base - there is no way to connect it to home wifi.