topic The Arlo app is still not working on iphone in Arlo Pro

The Arlo app is still not working on iphone

Mhonigford — Wed, 24 May 2023 02:36:17 GMT

I saw about 3 months ago people were having issues with the Arlo app working on their iPhone. Mine is still having the same problem how do I get this fixed?

Re: The Arlo app is still not working on iphone

StephenB — Thu, 25 May 2023 16:56:44 GMT

@Mhonigford wrote:

I saw about 3 months ago people were having issues with the Arlo app working on their iPhone. Mine is still having the same problem how do I get this fixed?

What specific problem are you having? Is it the one where you see no logon option on the app screen when you launch it?

Re: The Arlo app is still not working on iphone

Mhonigford — Thu, 25 May 2023 17:56:14 GMT

Correct, the app comes up with a blue screen and the logo of the app but no login information.

Re: The Arlo app is still not working on iphone

StephenB — Fri, 26 May 2023 10:59:15 GMT

@Mhonigford wrote:

Correct, the app comes up with a blue screen and the logo of the app but no login information.

The workaround is

restart the phone
put it into airplane mode (disabling both wifi and mobile data)
launch the app
when you get the internet connection, then take the phone out of airplane mode.

You should then be able to log in.

Re: The Arlo app is still not working on iphone

Mhonigford — Tue, 30 May 2023 21:29:05 GMT

That worked! Thank you!