topic Home screen freezing up. in Arlo Pro

Home screen freezing up.

ericoda — Mon, 08 May 2023 17:16:52 GMT

My phone is an apple X and the last two weeks I have not been able to connect to the Arlo app. I tried everything from clearing cache within the Arlo and even uninstalling the app. Not sure what else to do.

Re: Home screen freezing up.

StephenB — Mon, 08 May 2023 18:31:34 GMT

@ericoda wrote:

My phone is an apple X and the last two weeks I have not been able to connect to the Arlo app. I tried everything from clearing cache within the Arlo and even uninstalling the app. Not sure what else to do.

Are you getting to the log-on screen?

Re: Home screen freezing up.

ericoda — Mon, 08 May 2023 18:45:20 GMT

I get to the home screen but it's blank, but it won't let me log in.

Re: Home screen freezing up.

StephenB — Mon, 08 May 2023 19:53:20 GMT

@ericoda wrote:

I get to the home screen but it's blank, but it won't let me log in.

Try this:

restart the phone
put the phone in airplane mode
start the app (you will get an internet connection error)
take the phone out of airplane mode.

You should then be able to log in.