topic Re: picture quality in Arlo Pro

picture quality

bhowland7 — Wed, 15 Mar 2023 19:45:35 GMT

2 different cameras same location doing this Front Porch camera

Re: picture quality

StephenB — Thu, 16 Mar 2023 00:11:00 GMT

Generally this particular artiface is a result of loss on the network connection.

What signal strength are you seeing in the app?

Re: picture quality

bhowland7 — Thu, 16 Mar 2023 02:14:04 GMT

I am seeing all waves, I have not moved the base in same position it has always been with no issues until recently, the base is VMB3500r4, I will move base and see if it works better, thank you

Re: picture quality

bhowland7 — Fri, 24 Mar 2023 15:14:14 GMT

moving the base did not help, this base is VMB3500r4, my other 2 camera or on base VMB3010r2

Is there way to reload a firmware on the VMB3500r4, I am showing no available firmware, but I like to force the latest one on it or go back to the one before that, since the problem has just started to happen recently

Re: picture quality

jguerdat — Sat, 25 Mar 2023 14:43:05 GMT

The only way to force an update is to either click on the base settings to check firmware and update if one is noted or reboot or power cycle the base to see if that causes it. First, though, check the published release notes at https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes for your base and verify what you have matches.