topic Re: Accessing cameras in Arlo Pro

Accessing cameras

LisaRue — Sun, 12 Mar 2023 16:05:38 GMT

Why does the access on my mobile phone app disconnect?

And then, in order to access it again, it requires a security code that is sent to my email, but which I have to access from a different screen on the phone.

So it always disconnects from the Arlo app briefly, and then instantly requires another security code - and the cycle continues.

Never able to provide the security code on the required screen, because of having to go to a different screen for the number!? Oy.

How to resolve?

Re: Accessing cameras

StephenB — Sun, 12 Mar 2023 22:39:22 GMT

Normally you'd add the phone to the trusted device list. Have you done that?

Re: Accessing cameras

LisaRue — Mon, 13 Mar 2023 11:56:42 GMT

I have done that in the past, and then it seems to boot it out.

Re: Accessing cameras

LisaRue — Mon, 13 Mar 2023 11:57:29 GMT

Not right away - it works for a while - and then stops accessing.

Re: Accessing cameras

StephenB — Mon, 13 Mar 2023 12:41:18 GMT

@LisaRue wrote:

I have done that in the past, and then it seems to boot it out.

?

Go into Profile, then two-step verification. See if the phone is in the trusted device list.

Re: Accessing cameras

LisaRue — Mon, 13 Mar 2023 16:00:46 GMT

Yes, my cell phone is listed there as a trusted device already.

Re: Accessing cameras

StephenB — Mon, 13 Mar 2023 16:25:57 GMT

Is there a check next to the phone?

Maybe try removing and reinstalling the app.

If you have a PC, maybe check for the email verification on the PC, to eliminate the need to switch screens on the phone.

Re: Accessing cameras

LisaRue — Tue, 21 Mar 2023 11:59:49 GMT

Thanks, I hope to try that.

Dealing with a sunroof that won't close before upcoming days of rain now.