topic Re: Serial Number: 4R05917NAEA2C in Arlo Pro

Serial Number: 4R05917NAEA2C

Lita16 — Wed, 15 Feb 2023 01:20:56 GMT

Will not sync to my iPhone 14. Says that it does not trust the device. Try again...this is getting to be quite frustrating!

Re: Serial Number: 4R05917NAEA2C

JamesC — Wed, 15 Feb 2023 19:54:17 GMT

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC

Re: Serial Number: 4R05917NAEA2C

andyp3 — Mon, 06 Mar 2023 15:28:36 GMT

This same issue was open and closed on an older link. It says "resolved" but it has not been fixed. I just bought a new iPhone 14. I'm getting to the screen of "trust" or "don't trust" the device. If you push trust it fails. I chose "don't trust" and it works??? Still an Arlo problem

Re: Serial Number: 4R05917NAEA2C

JamesC — Mon, 06 Mar 2023 19:25:54 GMT

andyp3,

Have you tried the workaround posted above?

JamesC

Re: Serial Number: 4R05917NAEA2C

andyp3 — Tue, 07 Mar 2023 02:21:20 GMT

No, because the don't trust option worked.