topic EOL Offer Form does not recognize my email - VMC4030 in Arlo Pro

EOL Offer Form does not recognize my email - VMC4030

SporknBeans — Tue, 28 Feb 2023 12:36:34 GMT

I entered my email on the EOL offer form, and received a message that I am not eligible.

I have 4x Arlo pro cameras (VMC4030), and an Arlo VMB4000 base station. These devices, and my account, were registered/activated on September 15th, 2017.

Please advise. Thank you.

Re: EOL Offer Form does not recognize my email - VMC4030

StephenB — Tue, 28 Feb 2023 13:44:26 GMT

@SporknBeans wrote:

I entered my email on the EOL offer form, and received a message that I am not eligible.

What country are you in?

The offers are currently only available in the US.

Re: Country Re: EOL Offer Form does not recognize my email - VMC4030

SporknBeans — Wed, 01 Mar 2023 00:36:02 GMT

Apologies, should have included that.

I live in, and have been in the US for the entire duration of being an Arlo customer.

Side note: I adopted Arlo for home security video recording before Netgear spun off its fledgling Arlo business xD

Re: Country Re: EOL Offer Form does not recognize my email - VMC4030

StephenB — Wed, 01 Mar 2023 14:21:23 GMT

@SporknBeans wrote:

I live in, and have been in the US for the entire duration of being an Arlo customer.

And you have Pro (VMC4030) cameras? Not Pro 2 (VMC4030P)

Re: EOL Offer Form does not recognize my email - VMC4030

ShayneS — Wed, 01 Mar 2023 20:56:35 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43381449