topic Re: Not qualified for upgrade offer in Arlo Pro

Not qualified for upgrade offer

fifiwesfan2 — Sun, 19 Feb 2023 23:30:56 GMT

Hello,

Like many others I'm also having the 'do not qualify for offer' issue. I have 4 VMC4030 cameras and haven't gotten any communications about the EOL and the offer page says my e-mail doesn't qualify. My account/cameras were activated in 2018.

Can Arlo please assist?

Thanks,

Debra

Re: Not qualified for upgrade offer

DannyBearAgain — Mon, 20 Feb 2023 00:00:50 GMT

Live in the US?

I live outside of US and not entitled for any upgrade offer either.

Re: Not qualified for upgrade offer

ShayneS — Wed, 22 Feb 2023 22:21:15 GMT

@fifiwesfan2

Are you still experiencing this issue? Are you located in the United States?

Thank you

Re: Not qualified for upgrade offer

fifiwesfan2 — Wed, 22 Feb 2023 21:40:16 GMT

Hello.

Yes, I'm still experiencing the issue. Yes, I'm located in the US.

Re: Not qualified for upgrade offer

ShayneS — Thu, 23 Feb 2023 03:17:21 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43371435