topic Re: Cameras not recording in Arlo Pro

Cameras not recording

Retired_Member — Fri, 10 Feb 2023 20:37:43 GMT

I just had a truck drive down my driveway and I didn't see it until it was leaving. Checked my cameras and not one of them recorded anything to the library. Why? I don't have a base station, just cameras. Also I cannot log in to my dashboard on the net. Yes I'm using the correct user name and password. I've tried on my laptop and my PC. Neither lets me sign in.

Re: Cameras not recording

Retired_Member — Fri, 10 Feb 2023 21:28:28 GMT

Correction.....I do have a base station lol

Re: Cameras not recording

jguerdat — Sat, 11 Feb 2023 13:34:51 GMT

The usual issues are direction of travel (detection is best when across the FOV) and, potentially, speed of movement (if very slow, there may not be detection).

Re: Cameras not recording

Retired_Member — Sat, 11 Feb 2023 14:39:09 GMT

Thank you. The truck was moving FOV around 5 mph.

Re: Cameras not recording

StephenB — Sat, 11 Feb 2023 18:56:26 GMT

@Retired_Member wrote:

Thank you. The truck was moving FOV around 5 mph.

Towards the camera doesn't detect as well as across the field of view, so that might be part of it.

How far away was the camera from the truck?

Re: Cameras not recording

Retired_Member — Sat, 11 Feb 2023 19:53:48 GMT

About 25 to 30 feet

Re: Cameras not recording

StephenB — Sun, 12 Feb 2023 01:42:58 GMT

@Retired_Member wrote:

About 25 to 30 feet

FWIW, the range of the motion detector is spec'd at 25 feet.

https://www.arlo.com/en-us/images/Documents/ArloUltra/Arlo_Ultra_Family_DS_US.pdf

Though often vehicles will trigger at further distances.

Re: Cameras not recording

Retired_Member — Sun, 12 Feb 2023 03:44:58 GMT

Thanks