topic Re: Arlo Pro, VMB5000, Pro 2 cameras, motion detected question in Arlo Pro

Arlo Pro, VMB5000, Pro 2 cameras, motion detected question

Trasher74 — Sun, 05 Feb 2023 17:56:47 GMT

I’ve had this Arlo Pro system for a couple of years now. I just added the alarm system. I have seven cameras, the wireless essential doorbell, and two motion sensors.

For some reason, when I remotely use one of my cameras, it always sends a motion detected notification. It always happens on this one camera, and it has happened on one other twice. Is it a glitch? Is it a setting that I’m missing?

Any help is appreciated.

Re: Arlo Pro, VMB5000, Pro 2 cameras, motion detected question

jguerdat — Mon, 06 Feb 2023 15:21:13 GMT

You could try removing the camera from your account and then add it back in. Did that help?

Re: Arlo Pro, VMB5000, Pro 2 cameras, motion detected question

Trasher74 — Tue, 07 Feb 2023 00:35:01 GMT

I appreciate the suggestion. I already tried that. I thought for sure that it would help, but unfortunately it didn’t.

Re: Arlo Pro, VMB5000, Pro 2 cameras, motion detected question

jguerdat — Tue, 07 Feb 2023 15:02:23 GMT

Use Settings (the "person" icon top right), Support Center, select your camera or security system to open a case with official support.