topic Re: Pro Camera in Arlo Pro

Camera says it needs a subscription

GSHI — Tue, 17 Jan 2023 00:01:25 GMT

We have 5 cameras for a while and now camera # #5 is says we need a subscription. All we did was change the battery and resync the system.

Need help.

Thanks,

DannyBearAgain — Fri, 13 Jan 2023 22:26:42 GMT

Sounds like arlo testing the EOL software again.

If you’re feeling frightened you can always purchase a subscription plan.

ShayneS — Tue, 17 Jan 2023 00:00:24 GMT

Which camera are you experiencing the issue with?

Fcanta — Wed, 01 Feb 2023 14:32:10 GMT

Hi, I face the same issue addingthe 5th camera it ask me for a subcription, if not the camera will keep inactive.

StephenB — Wed, 01 Feb 2023 14:33:55 GMT

@Fcanta wrote:

Hi, I face the same issue addingthe 5th camera it ask me for a subcription, if not the camera will keep inactive.

Is this also a Pro or Pro 2?

Or is it a newer model (Pro 3, Pro 4, Pro 5, Ultra, Essential).

info-it4biz — Mon, 06 Feb 2023 18:11:28 GMT

Happens to me too. I have Pro. Base did not see camera when I swap out battery. Re-sync and it and it asks for subscription. Message is below.

This device is inactive.

A paid subscription is required to activate the device. Subscribe Now

DannyBearAgain — Mon, 06 Feb 2023 20:40:00 GMT

I would imagine that it will eventually be saying,

This device is EOL.

A paid subscription....