topic Re: Arlo pro in Arlo Pro

My Arlo app updated now my cameras show offline sometimes

Mikalalee23 — Fri, 16 Dec 2022 00:25:51 GMT

My Arlo app updated and now I’m getting notifications that there’s motion detected but my cameras show offline, how do I fix this?

Re: Arlo pro

jguerdat — Wed, 14 Dec 2022 15:00:09 GMT

Which UI are you seeing - the old one or the new? I'm finding that the new UI sometimes causes the cameras to appear to be offline but if I wait a while or close the app and reopen it all is well.

Re: Arlo pro

Mikalalee23 — Wed, 14 Dec 2022 15:29:50 GMT

What does UI mean?

Re: Arlo pro

jguerdat — Wed, 14 Dec 2022 15:35:00 GMT

UI = user interface. The current 4.x apps can display in 2 different ways depending on whether you're a new user or have a security system or Pro 5 camera while the other way is the older way of viewing things. Do you see Library or Feed to see videos? That's the easy way of telling which one you're seeing with Feed being the new version.

Re: Arlo pro

Mikalalee23 — Wed, 14 Dec 2022 17:48:44 GMT

ok so I unplugged the base station and plugged it back in it seems to be working fine now but on the base station where the three solid green lines are the middle one flashes i don’t know what that means

Re: Arlo pro

Ale71 — Thu, 15 Dec 2022 08:27:59 GMT

Hi All,

the same happens to me.

I have #3 arlo pro cameras + ARLO Pro VMS4330 base station.

the Base station was inaccessible and From the app wasn't possible to access live videos. it doesn't show live and "connection" icon still remain blinking.

So I've Updated the app on the iPhone 13, re-done the setup from scratch

addied the base station and then the 3 cameras but at the moment cameras are still not accessible.

I CAN'T SEE LIVE IMAGES. THE connecting icon keep spinning and at the end the interface doesn't react anymore to touch to retry.

Really disappointing .

Does Arlo still support Arlo Pro e VMS4330 base station ?

Any HELP

thanks,

Ale

Re: Arlo pro

TomMac — Thu, 15 Dec 2022 14:31:17 GMT

"the three solid green lines are the middle one flashes i don’t know what that means"

This is normal for the middle to flash...data is being transferred

Re: Arlo pro

PGDen — Wed, 25 Jan 2023 18:50:57 GMT

Is it possible to revert to the old UI after you have moved to the new one? I updated but my wife has not (she has the primary account) she’s worried that our geofencing settings will be deleted with the new interface. Arlo Pro 2 cameras and VMB4000 base station. Very much appreciate the support.

Re: Arlo pro

StephenB — Thu, 26 Jan 2023 14:29:56 GMT

@PGDen wrote:

Is it possible to revert to the old UI after you have moved to the new one?

Unfortunately, no.

Re: Arlo pro

PGDen — Thu, 26 Jan 2023 15:04:00 GMT

Hmmm. That’s disappointing. Thanks for the response.

Re: Arlo pro

PGDen — Thu, 26 Jan 2023 15:05:29 GMT

If my wife updates to the new UI do we lose geofencing settings?