topic Re: Community Account Reset? in Arlo Pro

Community Account Reset?

AshTray9000 — Sat, 14 Jan 2023 17:57:40 GMT

Did anyone login with their credentials and get a notification that they needed to register and pic a name over again and their previous name was in use?

im wondering if this was a hiccup or if i got kicked off for griping about the EOL policy?

Re: Community Account Reset?

JamesC — Mon, 16 Jan 2023 22:15:07 GMT

AshTray9000,

Several users have reported this and we're looking into the issue now. It appears to be a login issue of some sort but I don't have details on what has occurred just yet.

It's not due to any activity or posts that have been made by these users.

JamesC

Re: Community Account Reset?

DroppedAxis — Mon, 16 Jan 2023 22:16:35 GMT

Yep, had to re-register again. New user name was required.

Re: Community Account Reset?

JamesC — Mon, 16 Jan 2023 22:41:32 GMT

AshTray9000,

Testing a fix for this, are you able to let me know if you can log in to AshTray900 now?

JamesC

Re: Community Account Reset?

AshTray900 — Mon, 16 Jan 2023 23:07:18 GMT

Looks like I’m fixed