topic Re: 2 factor authentication in Arlo Pro

2 factor authentication

liquidm6 — Fri, 13 Jan 2023 13:24:35 GMT

I recently purchased an iPhone with facial recognition.

When I go to the Arlo app it wants me to log in. It recognizes me but then it wants to perform 2FA. I have to enter a 6 digit code. I get a text that has the code. I have to leave Arlo to go to the text to get the code. When i come back to Arlo the page to enter the 6 digit code is gone and it starts the process all over again.

If I send the code to my email I have the same issue because I have to leave the ARLO app to read the email.

I can get the code if I was to open the email on my laptop but that does me no good when I'm out and about.

Resolution? Thanks.

Re: 2 factor authentication

DannyBearAgain — Fri, 13 Jan 2023 22:33:28 GMT

Once the mobile has been trusted you should not have to use 2FA again.

Manage the 2FA settings in the app under settings/profile/login settings/two-step verification and select the mobile as trusted.

Re: 2 factor authentication

liquidm6 — Sat, 14 Jan 2023 13:42:28 GMT

I get " There was a problem trusting this device"

Re: 2 factor authentication

DannyBearAgain — Sun, 15 Jan 2023 00:00:07 GMT

Have you tried deleting the arlo app and reinstalling again, then try trusting the mobile via the pc web login, my.arlo.com?

Re: 2 factor authentication

liquidm6 — Sun, 15 Jan 2023 14:55:40 GMT

That appears to have worked after deleting and reinstalling the app. I'll test it again when I'm at work tomorrow.

Thank you

Re: 2 factor authentication

liquidm6 — Sat, 21 Jan 2023 13:58:49 GMT

That did the trick. Thanks!