topic Can't connect VMB4000 base station to the MyArlo App in Arlo Pro

Can't connect VMB4000 base station to the MyArlo App

NL-BKO — Thu, 12 Jan 2023 14:49:36 GMT

Hi,
I have difficulties connecting the device to my network.
Power LED is ON, Internet Connection ON.

It appears to be online, I scanned my LAN, there it shows as:
IP: 10.0.1.86
MAC: 3c:37:86:57:08:cf

I have (temp) turned off my VPN and Firewall for it to come through, but after a morning of trying, it did not succeed.
Any tips?
BTW, the next step is to connect to HomeKit, I read in the other boards that this is oftentimes also not easy, so if you could anticipate that, that would be great.
Kind Regards,
NL-BKO

Re: Can't connect VMB4000 base station to the MyArlo App

NL-BKO — Thu, 12 Jan 2023 15:00:36 GMT

I tried editing the initial post, didn't work, so here is an addition:
I tried connecting with the following:

- mobile App iOS

- browser Safari

- browser Chrome

All with VPNs on and off.
The Router broadcasts the WIFI SSID to connect the cameras, so I conclude the device works.
I have also reset the device to factory settings using the small needle pin button on the back.

Re: Can't connect VMB4000 base station to the MyArlo App

jguerdat — Thu, 12 Jan 2023 15:13:59 GMT

Turning off the VPN is definitely needed but not your firewall (unless you mean on your computer and/or phone).

What color are the LEDs? On isn't sufficient - they need to be green. Resetting the base requires that you hold the button until all LEDs start flashing amber. Did you do that?

I have had a case where the base appeared to be connected just fine to the Internet but couldn't be found. A different base worked great. You could just have a faulty base.

Re: Can't connect VMB4000 base station to the MyArlo App

NL-BKO — Thu, 12 Jan 2023 16:31:43 GMT

Thanks for looking into this and apologies for leaving some blanks.

- the LEDS are green
- Base reset to flashing Amber; done.

I meant the firewall on the PC, indeed.

I also have a 3000 base, that works fine indeed, so it remains vague why this one doesn't show up.
I'll try once more.