topic Re: Arlo 2 separate accounts, 3 Cameras Each, Can not get the accounts linked properly in Arlo Pro

Arlo 2 separate accounts, 3 Cameras Each, Can not get the accounts linked properly

JPEND — Fri, 06 Jan 2023 00:05:33 GMT

I decided to eliminate paying for more than 5 cameras on one account so I created a second account and have a base station with 3 cameras on each account. I can not get the accounts linked so I can view all cameras from one account. I thought this was a valid solution. Am I wrong?

Re: Arlo 2 separate accounts, 3 Cameras Each, Can not get the accounts linked properly

StephenB — Fri, 06 Jan 2023 02:02:25 GMT

@JPEND wrote:

I decided to eliminate paying for more than 5 cameras on one account so I created a second account and have a base station with 3 cameras on each account. I can not get the accounts linked so I can view all cameras from one account. I thought this was a valid solution. Am I wrong?

It should still work, but of course when the EOL data is reached for your cameras you will need a subscription.

Have you tried clicking on "Create account" on a PC (and then logging into your account in the browser)? That general works better than using the app.

Re: Arlo 2 separate accounts, 3 Cameras Each, Can not get the accounts linked properly

JPEND — Fri, 06 Jan 2023 04:59:54 GMT

The accounts are linked now after upgrading, etc. I have to switch locations in settings to see the cameras for the linked account. I was under the impression I would be able to see all the cameras on the same screen and it appears that is not correct.

Re: Arlo 2 separate accounts, 3 Cameras Each, Can not get the accounts linked properly

Jhallman — Sun, 08 Jan 2023 18:56:49 GMT

I had the same issue. Purchased an original package with 4 cameras then picked up 4 more and a second base station. I contacted Arlo and explained I would like to put all the cameras on one account (note I do not have a subscription). Their solution was you need to setup a second account UNLESS you want to pay for a subscription in which case they have no problem putting all the cameras on one account. It is obviously a simple switch in their hosting software but even though I paid for two base stations they wouldn't switch it on for me. In hind sight that was a good indication of what was coming with their EOL policy for all of my cameras. Count me in the group that will never purchase another ARLO product and I have to apologize to a bunch of friends that took my advice and purchased ARLO products over the past 5 years.