topic Re: How to contact Arlo Support in Arlo Pro

How to contact Arlo Support

jam436 — Sun, 08 Jan 2023 14:36:10 GMT

I have an older Arlo Pro system with a VMB4000r3 base station and five cameras.
Like everybody else I received the EOL email, as did my son.

A few days later he received a second email offering a discount for both new equipment and subscription plans.
I did not. I don't know if it landed in my spam folder or I just didn't receive one.
Either way, I'm trying to find out how to contact Arlo Support, and it doesn't seem possible without a subscription plan already in place. I'm trying to request that email to be resent...
Is there any way humanly possible to contact these people either by phone or email?

Re: How to contact Arlo Support

jguerdat — Sun, 08 Jan 2023 14:58:45 GMT

You could temporarily get a 1 camera sub and then cancel it after contact is complete. I'll tag the mods here as the other option - @JamesC , @ShayneS

Re: How to contact Arlo Support

jam436 — Sun, 08 Jan 2023 17:04:21 GMT

The only thing there is, if I do somehow manage to get that email with the discount offer, I may not be able to take advantage of it once I open a subscription.
I wouldn't put that past them.
I've never seen a company that built such an impenetrable firewall between them and their customers before.
They've made it very clear that if you currently aren't a subscriber, they simply don't want to talk to you.

Re: How to contact Arlo Support

JamesC — Mon, 09 Jan 2023 19:11:36 GMT

jam436,

If you didn't receive an offer via email, visit https://www.arlo.com/en-us/eol-offer-form.html?cid=a and enter your email address. You should then receive details including the offer.

JamesC