topic Re: I no longer have access to the email and I am not able to log in in order to update the email in Arlo Pro

I no longer have access to the email and I am not able to log in in order to update the email

mpcasco — Thu, 05 Jan 2023 17:31:52 GMT

I no longer have access to the email and I am not able to log in in order to update the email.

I log in with the email and password. It request verification code because it does not recognize my device. I select "Try another verification method" and select the secondary email address. I complete the verification code correctly and it gets me back to the original email verification request, which I no longer have access to.

Please help!!

Re: I no longer have access to the email and I am not able to log in in order to update the email

Streak2 — Thu, 05 Jan 2023 20:23:28 GMT

You could factory reset the base station and reinstall from scratch setting up a new account using your new email address.

Re: I no longer have access to the email and I am not able to log in in order to update the email

mpcasco — Thu, 05 Jan 2023 20:44:51 GMT

Why would I do that if I still have the information to log in into my arlo account. I have the email address and my password. I should be able to login and change the email in my arlo account. Starting over is completely unacceptable when the non-sense limitation is from Arlo's side.

I do have my credentials to log in... and there is no logical reason why I should re-install everything. I should be able to log in even if my email address is no longer valid.

Re: I no longer have access to the email and I am not able to log in in order to update the email

Streak2 — Thu, 05 Jan 2023 21:03:14 GMT

If you're using an IPhone there are currently some trusted device issues that Arlo is aware of and is working on.