topic Re: Frequently Logs Me Off Since Recent App Update in Arlo Pro

Frequently Logs Me Off Since Recent App Update

mikem77 — Tue, 27 Dec 2022 18:12:28 GMT

Only on rare occasion did I have to log back in with my password on the iPhone app. Since the recent Arlo app update, I'm having to do it almost every day. What changed or what can be remedied so it works as it did before, keeping my login active so I can access efficiently? Thanks

Re: Frequently Logs Me Off Since Recent App Update

DannyBearAgain — Tue, 27 Dec 2022 19:30:51 GMT

I was getting this also sometime ago and @ShayneS was able to get it resolved. PM him for assistance.

Re: Frequently Logs Me Off Since Recent App Update

mikem77 — Sat, 31 Dec 2022 02:34:57 GMT

Thank you for the reply. Apparently I'm not adept enough or don't have the right subscription to PM. Once I figure that out, I'll be glad reach out to Shayne. Thanks again for at least letting me know there's a solution out there.

Re: Frequently Logs Me Off Since Recent App Update

DannyBearAgain — Sat, 31 Dec 2022 03:01:24 GMT

When you login to the forum you should have a envelope icon top right which is for your private messages.

Re: Frequently Logs Me Off Since Recent App Update

ShayneS — Tue, 03 Jan 2023 22:33:32 GMT

Which version of the Arlo app is this occurring on?

Which version of iOS do you have in stalled on your iPhone?

Thanks

Re: Frequently Logs Me Off Since Recent App Update

mikem77 — Wed, 04 Jan 2023 03:59:53 GMT

Thanks for the reply.

Arlo app version 4.0.2 (5309), released 12.6.22

iOS Version 16.2 (20C65)