topic Rif.: New app failed in Arlo Pro

New app failed

Diablo57 — Tue, 13 Dec 2022 21:00:17 GMT

I updated my app and now when I launch the app, I get a blue screen. I have re- installed the app, rebooted my base station and deleted app in settings. Any help?

Rif.: New app failed

Ale71 — Thu, 15 Dec 2022 08:20:38 GMT

Hi All,

the same happens to me.

I have #3 arlo pro cameras + ARLO Pro VMS4330 base station.

the Base station was inaccessible

From the app wasn't possible to access live videos

So I've Updated the app on the iPhone 13, re-done the setup from scratch

adding the base station and then the 3 cameras but at the moment cameras are non accessible. I CAN'T SEE LIVE IMAGES.

ANY HELP ?

thanks,

Ale

Re: New app failed

JamesC — Thu, 15 Dec 2022 18:28:23 GMT

Diablo57,

Are you able to provide a screenshot? What model mobile device are you using?

JamesC

Re: New app failed

Diablo57 — Thu, 15 Dec 2022 18:49:16 GMT

This all I get! And I have an Arlo pro

Re: New app failed

JamesC — Thu, 15 Dec 2022 20:54:40 GMT

Diablo57,

What model is the mobile device you're using?

JamesC

Re: New app failed

Diablo57 — Wed, 21 Dec 2022 19:19:56 GMT

I received a message from Arlo to send my contact info, but nothing. That was last Saturday

the product is excellent and works well for me. Through no fault of my own it is useless to me due to the app update. I wish the Arlo team would reach out with a fix!

Re: New app failed

StephenB — Wed, 21 Dec 2022 22:24:07 GMT

@Diablo57 wrote:

I received a message from Arlo to send my contact info, but nothing. That was last Saturday

the product is excellent and works well for me. Through no fault of my own it is useless to me due to the app update. I wish the Arlo team would reach out with a fix!

Third time this was asked - what device (e.g. phone) are you using? what version of Android or iOS is it running?

FWIW, @JamesC works for Arlo and he is reaching out to you.

Re: New app failed

Katty — Fri, 13 Jan 2023 22:37:08 GMT

I’m having the same problem