topic Arlo Pro vmc4030 will not sync in Arlo Pro

Arlo Pro vmc4030 will not sync

ilaudio — Mon, 05 Dec 2022 13:43:46 GMT

My father in law had a camera that will not sync on the base station it used to sync on. He tried all the steps in support to get it to sync. I took camera home to try and get it to sync on my base station. I can't get it to blink blue at all. Or amber after holding for 15 secs. Any ideas?

Re: Arlo Pro vmc4030 will not sync

StephenB — Mon, 05 Dec 2022 14:52:36 GMT

@ilaudio wrote:

My father in law had a camera that will not sync on the base station it used to sync on. He tried all the steps in support to get it to sync. I took camera home to try and get it to sync on my base station. I can't get it to blink blue at all. Or amber after holding for 15 secs. Any ideas?

There is no way to reset a Pro camera.

This sounds like it might be power-related. When you charge the camera, does the LED show a solid blue status?

Re: Arlo Pro vmc4030 will not sync

ilaudio — Mon, 05 Dec 2022 15:08:45 GMT

I charge the batteries with an external charger. I did put a full battery in and plug in a charging cord...it blinks amber several times then stops blinking.

Re: Arlo Pro vmc4030 will not sync

jguerdat — Mon, 05 Dec 2022 15:13:50 GMT

I would surmise that the camera has a fault. You'll likely need to replace it. You could temporarily purchase a single camera subscription that would allow you to contact support but I'm not sure they could help unless the camera is within the typical 1 year warranty.

Re: Arlo Pro vmc4030 will not sync

ilaudio — Mon, 05 Dec 2022 15:15:00 GMT

Darn. Ok thanks for help. It's a few years old so I am guessing he will buy a replacement.