topic Re: How do I change a VMB3000 Smart Hub for a VMB5000 in an existing system with HD wire-free camera in Arlo Pro

How do I change a VMB3000 Smart Hub for a VMB5000 in an existing system with HD wire-free cameras

Cotswold — Sat, 03 Dec 2022 17:49:02 GMT

I've been running a system with VMB3000 smart hub and 4 x VMB3030 cameras for a few years now.

Recognising that if I want any new features, such as the Smart Doorbell, I'll need a new Smart Hub I recently purchased a VMB5000.

I'm unclear how I decommission the VMB3000 and commission the VMB5000. One thread suggested I remove the cameras from my account, remove the VMB3000, add the VMB5000 and then add the cameras.

That sounds possible however I still get the free cloud recording and storage with the VMB3030 cameras and I most definitely do not want to loose that, so not sure about removing every device from my account.

Thanks in anticipation.

Re: How do I change a VMB3000 Smart Hub for a VMB5000 in an existing system with HD wire-free camera

StephenB — Sat, 03 Dec 2022 18:53:12 GMT

@Cotswold wrote:

One thread suggested I remove the cameras from my account, remove the VMB3000, add the VMB5000 and then add the cameras.

That is the process. The free storage is associated with the cameras - not the base. So you will still have that feature after you migrate the cameras.

Re: How do I change a VMB3000 Smart Hub for a VMB5000 in an existing system with HD wire-free camera

Cotswold — Sat, 03 Dec 2022 23:43:45 GMT

Ah, that's great @StephenB , I seen somewhere that the storage was associated with cameras but wanted to double-check.