topic Re: Network Password in Arlo Pro

Network Password

Lauriarab31 — Sat, 03 Dec 2022 12:43:02 GMT

I had to get a new modem and now when trying to connect it has Arlo as “other network” and wants a password. I have done a factory reset and have tried to “forget network” on my IPhone. Neither work! HELP

Re: Network Password

StephenB — Sat, 03 Dec 2022 12:55:54 GMT

@Lauriarab31 wrote:

I had to get a new modem and now when trying to connect it has Arlo as “other network” and wants a password. I have done a factory reset and have tried to “forget network” on my IPhone. Neither work! HELP

You can't log into the Arlo's base station wifi. It is a closed network only used by the cameras. You instead need to connect the the new router's network.

The base station itself connects with ethernet to the new router.

Re: Network Password

Lauriarab31 — Sat, 03 Dec 2022 14:48:59 GMT

The hub can’t find the device when I try and ad it. Says to check network connection. Both the power and internet lights are green. I’m at a loss

Re: Network Password

StephenB — Sat, 03 Dec 2022 16:15:37 GMT

@Lauriarab31 wrote:

The hub can’t find the device when I try and add it.

How are you trying to add it (app, pc browser, or just pressing sync)?
Is the camera still in the account (showing offline)? Or did you remove it?