topic Spectrum WiFi 6 router and cannot connect Arlo in Arlo Pro

Spectrum WiFi 6 router and cannot connect Arlo

Joan_G — Tue, 29 Nov 2022 19:55:30 GMT

Recently upgraded to a Spectrum WiFi 6 router and cannot connect Arlo. I did call Spectrum and they said I needed to get 4 things from Arlo, call them back with that information and they would open their port forwarding.

1. Name of device

2. IP on the devices

3. Port #

4. TCP or UDP

I am not tech savvy. If anyone can get that info and let me know or tell me where to find it, I sure would appreciate it. Thanks in advance!

Re: Arlo VMB4000

StephenB — Mon, 28 Nov 2022 11:07:24 GMT

@Joan_G wrote:

Recently upgraded to a Spectrum WiFi 6 router and cannot connect Arlo. I did call Spectrum and they said I needed to get 4 things from Arlo, call them back with that information and they would open their port forwarding.

1. Name of device

2. IP on the devices

3. Port #

4. TCP or UDP

I am not tech savvy. If anyone can get that info and let me know or tell me where to find it, I sure would appreciate it. Thanks in advance!

I suggest looking at some other things before looking at port forwarding. It's seldom the problem (especially on a home network).

Can you tell us what the LED status is on the base station?

Re: Arlo VMB4000

Joan_G — Mon, 28 Nov 2022 12:40:18 GMT

Base station has 3 green lights. Both ends are solid, middle one occasionally blinks, but mostly solid.

Re: Arlo VMB4000

StephenB — Mon, 28 Nov 2022 12:50:47 GMT

@Joan_G wrote:

Base station has 3 green lights. Both ends are solid, middle one occasionally blinks, but mostly solid.

That indicates that the base is connecting to the internet, so no port forwarding is needed.

Is the base station still showing up in your Arlo account?

If so, does it have an off-line status?

Re: Arlo VMB4000

Joan_G — Mon, 28 Nov 2022 16:16:30 GMT

Get a blank screen with "ad device" but keeps spinning

Re: Arlo VMB4000

StephenB — Mon, 28 Nov 2022 17:06:47 GMT

@Joan_G wrote:

Get a blank screen with "ad device" but keeps spinning

Which I guess means that the base is no longer in your account???

If so, try resetting the base. Also, you might try adding it from a PC (my.arlo.com) instead of the app.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

Re: Arlo VMB4000

Joan_G — Mon, 05 Dec 2022 11:03:03 GMT

Resetting the base seemed to have worked. Thank you for your assistance.