topic Re: Base Station VMB 4000 does not communicate with app. for setup in Arlo Pro

Base Station VMB 4000 does not communicate with app. for setup

Bertl57 — Sat, 26 Nov 2022 16:50:50 GMT

After a few years of faithful service my base station disconnected from the cameras and refuses to allow to re-connect.

I went through re-booting, setup procedures, and factory reset without any success even though all lights on the unit are green and the center light (internet) starts blinking once in a while.

The factory reset does not seem to work even though I have been holding down the button for minutes and no amber light comes on.

I am using an Android phone (version Android 13) or the Firefox browser to communicate with the base station.

Any suggestions anyone?

Thank you community!

Re: Base Station VMB 4000 does not communicate with app. for setup

StephenB — Sat, 26 Nov 2022 17:14:45 GMT

Is the base station currently in your account's device list?

Re: Base Station VMB 4000 does not communicate with app. for setup

Bertl57 — Sun, 27 Nov 2022 15:02:04 GMT

Unfortunately nothing is left in my device list, no base station, no cameras

Re: Base Station VMB 4000 does not communicate with app. for setup

jguerdat — Sun, 27 Nov 2022 15:08:31 GMT

Verify that the power supply is working. Use a voltmeter and compare what's read by what is printed on the wall wart.

Re: Base Station VMB 4000 does not communicate with app. for setup

Bertl57 — Sun, 27 Nov 2022 15:24:22 GMT

The power supply is fine , all lights are on