topic Re: Arlo Pro Solar Panel Issues in Arlo Pro

Arlo Pro Solar Panel Issues

Orangecrush00 — Fri, 25 Nov 2022 15:35:27 GMT

I have three Arlo Pro cameras, and each one has a solar panel I purchased from the Arlo website. Two were purchased May 22, 2022 and the other on October 15, 2022. The two purchased in May seem to have stopped working as I get the "connect a compatible charger" error with them.

I've tried contacting support, but apparently I "don't qualify for live support", and am directed to forums and a virtual assistant who is literally virtually useless.

Does anyone have any idea what Ican do to fix these issues, or how I can get in touch with a human who can help me? I'm very frustrated at this point.

Thanks for any and all help.

Re: Arlo Pro Solar Panel Issues

jguerdat — Fri, 25 Nov 2022 15:40:46 GMT

You have to have a subscription to access support directly. You could purchase a single camera sub to allow this and then cancel when done.

Re: Arlo Pro Solar Panel Issues

Orangecrush00 — Fri, 25 Nov 2022 15:42:38 GMT

Thank you! I'm so frustrated because these are 6 months old and shouldn't be malfunctioning so quickly.

Re: Arlo Pro Solar Panel Issues

jguerdat — Fri, 25 Nov 2022 15:47:57 GMT

Make sure you reinsert the connectors on each end of the cable fully. Perhaps water has infiltrated through one or both ends.

Re: Arlo Pro Solar Panel Issues

StephenB — Fri, 25 Nov 2022 16:30:21 GMT

@Orangecrush00 wrote:

I have three Arlo Pro cameras, and each one has a solar panel I purchased from the Arlo website. Two were purchased May 22, 2022 and the other on October 15, 2022. The two purchased in May seem to have stopped working as I get the "connect a compatible charger" error with them.

The panels should still be under warranty, so you are entitled to a warranty exchange for them.

I'm tagging the mods ( @JamesC and @ShayneS ) to call attention to your post - they can help if you haven't been able reach support yet.

Re: Arlo Pro Solar Panel Issues

Retired_Member — Thu, 22 Dec 2022 00:38:23 GMT

Did you ever get a resolution to this? I have an original Arlo Pro camera attached to an Arlo Solar Panel, both purchased in 2018. Around a month ago (11/2022), the camera started giving the error message that my Arlo Solar Panel is not a compatible Arlo charger. I ran all the troubleshooting steps on the website and the battery will not charge when connected to the panel. The battery will charge when connected to a plug-in USB power supply with a different cable and it will hold a charge.

It's out of warranty and I don't have a subscription, so it sounds like I'm out of luck for official support. I suspect that it's the cable itself, but there's no way to get just that part and I'm not going to spend $100 on a new obsolete panel just for the cable.