topic Re: Can't access live camera feeds in Arlo Pro

Can't access live camera feeds

Alfer1 — Tue, 15 Nov 2022 15:35:32 GMT

Starting a day ago when open Arlo app, the live feeds just spin and spin trying to access cameras then all 3 cameras say "your cameras aren't connected". Problem is they ARE and they are recording fine and I still get alerts of movement on my phone. I just can't watch any live feeds. I've force stopped app, cleared cache, and still no live feeds.

Anyone having same issue? Phone is new Pixel

Re: Can't access live camera feeds

jguerdat — Tue, 15 Nov 2022 16:25:38 GMT

Have you rebooted the phone as well as tried the web client?

Re: Can't access live camera feeds

Alfer1 — Wed, 16 Nov 2022 01:18:44 GMT

Phone rebooted twice. Arlo base station rebooted.. nothing. All 3 camera feeds keep saying I'm offline.

Re: Can't access live camera feeds

StephenB — Wed, 16 Nov 2022 12:22:02 GMT

@Alfer1 wrote:

Phone rebooted twice. Arlo base station rebooted.. nothing. All 3 camera feeds keep saying I'm offline.

Does the base also show up as off-line? What is the LED status of the base?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Have you tried rebooting the router?

If the cameras lost their connection for a while, then they might need to be recharged - so maybe try that with one of the cameras, and see if that makes any difference.