topic Re: Arlo pro keeps dropping offline.... in Arlo Pro

Arlo pro keeps dropping offline....

Sherlock7 — Mon, 20 Feb 2017 20:51:29 GMT

I love the thought of these cameras but having to pull a camera every 3or 4 days to reboot it defeats the purpose of having the cameras....

the cameras in question have 3 bars.

This is after having a battery issue were they would be down 35+% in three days.

any thoughts?

Re: Arlo pro keeps dropping offline....

jguerdat — Tue, 21 Feb 2017 00:43:41 GMT

There's always asking questionable here with complete inform as to what you see and what you've done, contacting support using the Contact Support link at the bottom of these pages or swapping the system at the store.

Re: Arlo pro keeps dropping offline....

Sherlock7 — Tue, 21 Feb 2017 02:03:00 GMT

Don't understand anything you wrote...

Re: Arlo pro keeps dropping offline....

jguerdat — Tue, 21 Feb 2017 13:21:32 GMT

jguerdat wrote:
There's always asking questionable here with complete inform as to what you see and what you've done, contacting support using the Contact Support link at the bottom of these pages or swapping the system at the store.

Well, that was a pretty schlock autocorrect for the first part but the rest is certainly understandable. Let me correct and break it up for you:

There's always asking questions here with complete information as to what you see and what you've done.

Contact support using the Contact Support link at the bottom of these pages.

Swap the system at the store.

Re: Arlo pro keeps dropping offline....

JamesC — Tue, 21 Feb 2017 23:21:50 GMT

Sherlock7,

It sounds like there could be a problem at the location of the camera that is dropping offline. A quick way to further isolate would be to swap a camera that is behaving normally with the camera that is dropping offline to see if the issue follows the camera or the location.

JamesC