topic Re: Compliance Pro in Arlo Pro

Compliance Pro

SavanahC — Mon, 07 Nov 2022 16:27:29 GMT

Hi,

I cannot link cameras to my base. It’s saying it is out of compliance. Please help. I have already done a hard reset on my home base. I have a Pro VMC4030

Re: Compliance Pro

StephenB — Mon, 07 Nov 2022 18:11:39 GMT

@SavanahC wrote:
I cannot link cameras to my base. It’s saying it is out of compliance.

Can you post a screen shot of the error message?

Re: Compliance Pro

SavanahC — Wed, 09 Nov 2022 12:59:24 GMT

Re: Compliance Pro

StephenB — Wed, 09 Nov 2022 21:57:42 GMT

If you are are trying to sync the camera to the base station, then you need to use the Arlo app - not HomeKit.

Re: Compliance Pro

SavanahC — Wed, 09 Nov 2022 22:00:14 GMT

That message picture was from the app. Please explain futher.

Re: Compliance Pro

StephenB — Wed, 09 Nov 2022 22:06:02 GMT

@SavanahC wrote:

That message picture was from the app. Please explain futher.

Based on the screenshot, it looks like the error message is coming from apple homekit, not Arlo.

Is the base station connected to homekit?

Re: Compliance Pro

SavanahC — Wed, 09 Nov 2022 22:16:14 GMT

I don’t believe so at this point. I couldn’t figure out how to add the cameras without setting up HomeKit. But I keep getting that error message so I don’t know how to proceed.

Re: Compliance Pro

StephenB — Wed, 09 Nov 2022 22:38:04 GMT

@SavanahC wrote:

I don’t believe so at this point. I couldn’t figure out how to add the cameras without setting up HomeKit. But I keep getting that error message so I don’t know how to proceed.

Normally you just "add new device" from the main page of the app or my.arlo.com. No need for homekit at all.

I'd go into the homekit settings in the app, and remove homekit if it is still set up - I think it's getting in the way.