topic Re: Base station offline - all lights green in Arlo Pro

Base station offline - all lights green

dennisbye — Wed, 02 Nov 2022 19:00:39 GMT

In the last week my VMB4000 Base Station has gone offline so that cameras do not show up in the app, but all the lights on the front of the base station remain solid green.

I'm curious if there's been an update that's causing this as I get this error in the app when I try to re-add a camera:

and the base station looks like this:

When I cycle the power on the base station, then it operates normally again.

Any ideas why it's offline but the lights are showing online, along with why it's suddenly going offline frequently?

Re: Base station offline - all lights green

Streak2 — Wed, 02 Nov 2022 20:58:47 GMT

Is this still happening as of today? There were some backend changes that were supposed to have fixed these issues. Are you running the latest version of the app?

Re: Base station offline - all lights green

dennisbye — Wed, 02 Nov 2022 20:59:57 GMT

Yes - as of 10am PDT.

Re: Base station offline - all lights green

ShayneS — Thu, 03 Nov 2022 17:42:38 GMT

You may need to try a factory reset and re-onboard your cameras if the issue persists. I do not see your device online.

Re: Base station offline - all lights green

dennisbye — Thu, 03 Nov 2022 19:16:37 GMT

it must have gone offline between when I received a low battery email at 9:25am and when you responded at 10:42am.

I've tried resetting the base station (holding down the reset button for 30 seconds) and it's not resetting. Here's a video: Reset Video

How should I reset the VMB4000 if pressing the button with a paperclip is not working?

Re: Base station offline - all lights green

ShayneS — Thu, 03 Nov 2022 19:38:50 GMT

Did you happen to follow the steps in this article here: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

Re: Base station offline - all lights green

dennisbye — Thu, 03 Nov 2022 19:46:05 GMT

Yes - that is the article I consulted to reset it.

I used a straightened paperclip to press and hold the Reset button on the back of the Base Station for about 10 seconds. When I released the Reset button, the lights on the front of the station did not change.

Re: Base station offline - all lights green

Dannybear — Thu, 03 Nov 2022 23:31:19 GMT

I experienced similar behaviour and had to pull the base station apart to access the reset button with a multi meter to rework the reset switch multiple times to make it activate.

If not inclined to do this competently then replace the base station or install a smart plug to remotely power cycle the base going forward.

Re: Base station offline - all lights green

StephenB — Fri, 04 Nov 2022 00:38:03 GMT

@dennisbye wrote:

Yes - that is the article I consulted to reset it.

I used a straightened paperclip to press and hold the Reset button on the back of the Base Station for about 10 seconds. When I released the Reset button, the lights on the front of the station did not change.

Maybe try disconnecting / reconnecting power, and then try the reset again.

Re: Base station offline - all lights green

jguerdat — Fri, 04 Nov 2022 13:23:17 GMT

Also, be sure hear and feel a click when pressing that reset button. It may be somewhat misaligned with the hole. 10 seconds may not be enough - try 15-20 seconds.

Re: Base station offline - all lights green

georgypg — Tue, 08 Nov 2022 01:45:12 GMT

Same issue is happening to me too, I lost all recordings and also all cameras and base station offline even after multiple reset. What is going on... please look at user georgypg

Re: Base station offline - all lights green

Dannybear — Tue, 08 Nov 2022 05:47:48 GMT

@georgypg

When you performed the factory reset on the base station did you hold the button until the LEDs started blinking.

What are the LEDs showing?

Re: Base station offline - all lights green

dennisbye — Thu, 10 Nov 2022 16:24:27 GMT

Unfortunately the base station won't reset when I push the button in and I think I need a replacement. Does anyone know where to get a replacement if you already have the cameras?

Re: Base station offline - all lights green

StephenB — Sat, 12 Nov 2022 12:10:55 GMT

@dennisbye wrote:

Unfortunately the base station won't reset when I push the button in and I think I need a replacement. Does anyone know where to get a replacement if you already have the cameras?

https://www.arlo.com/en-us/accessories/VMB4540-100NAS.html