topic Re: Arlo app in Arlo Pro

Arlo app

JH22 — Tue, 25 Oct 2022 13:40:57 GMT

I am extremely pissed

I have had arlo cameras since 2017 and apparently I can no longer speak to anyone!!????

online chat is biggest bull**bleep** ever

does not have what I need or understand what I want

My arlo app is not working

I am getting notifications on my phone and some emails of motion on cameras but when I get on app there’s no devices or recordings

i have active subscription and storage!!!!!!!

guess I’m going have get cameras from someone else

Re: Arlo app

StephenB — Tue, 25 Oct 2022 14:07:12 GMT

@JH22 wrote:

My arlo app is not working

I am getting notifications on my phone and some emails of motion on cameras but when I get on app there’s no devices or recordings

i have active subscription and storage!!!!!!!

You are entitled to phone support, since you have a subscription. The challenge is that you get that support through the app, which isn't working.

Have you tried restarting the phone? Also, uninstalling/reinstalling the app?

I am tagging the mods ( @JamesC and @ShayneS ) in hopes they can create a case on your behalf.

Re: Arlo app

JH22 — Tue, 25 Oct 2022 14:12:10 GMT

multiple times for both

i finally found their phone number on app tho after spending hour searching on web which is where I’ve always gotten their number before

one number I called said as of last year they no longer had a number and everything on app

waiting for them call

thanks

Re: Arlo app

StephenB — Tue, 25 Oct 2022 14:21:35 GMT

@JH22 wrote:

after spending hour searching on web which is where I’ve always gotten their number before

Unfortunately people doing that have usually ended up at a scam support site.