topic Re: Can't discover camera in app in Arlo Pro

Can't discover camera in app

BrooklynNYC — Tue, 25 Oct 2022 12:04:44 GMT

Hi,

In the app, there is no camera discovered and no recording in library at all. However, when I log into the web, the cameras are there. I reinstalled the app on the phone but still not resolved. Any advice from the community? Thanks.

Re: Can't discover camera in app

jguerdat — Tue, 25 Oct 2022 12:49:23 GMT

Silly question but are you logging into the app with the same credentials? If so, what phone and OS version?

Re: Can't discover camera in app

BrooklynNYC — Tue, 25 Oct 2022 13:29:51 GMT

yes, same credentials. It is iPhone with ios 16.1. The app is already updated. I get the notifications of movements and sound in the app still but can't see any of the cameras. No clue what is going on.

Re: Can't discover camera in app

ShayneS — Wed, 26 Oct 2022 22:49:52 GMT

This issue should now be resolved, are you still experiencing this?

Thanks