topic Re: Camera doesnt recognize full battery in Arlo Pro

Camera doesnt recognize full battery

Dude_come_on — Sat, 08 Oct 2022 21:01:20 GMT

Arlo pro Camera won't recognize a fully charged battery. I have swapped out multiple batteries and it doesn't recognize any of the 3 fully charged batteries in the app.

Re: Camera doesnt recognize full battery

Dannybear — Sat, 08 Oct 2022 21:35:07 GMT

Which arlo app are you using, what ver number?

Re: Camera doesnt recognize full battery

Dude_come_on — Sun, 09 Oct 2022 06:59:56 GMT

3.6.9_28472

Re: Camera doesnt recognize full battery

Dannybear — Sun, 09 Oct 2022 07:47:47 GMT

The latest for iOS and android app is v3.7.1, not aware if it has any fixes but worth a try.

There have been many customers complaining about the android and web portal apps not reporting the latest camera stats, no idea where arlo is at with a fix.

If you have a iOS mobile device, use it instead.

Re: Camera doesnt recognize full battery

StephenB — Sun, 09 Oct 2022 11:30:13 GMT

@Dude_come_on wrote:

Arlo pro Camera won't recognize a fully charged battery. I have swapped out multiple batteries and it doesn't recognize any of the 3 fully charged batteries in the app.

Are you saying that the app is showing the wrong charge level (but that the camera+battery is working ok)? Or that the camera isn't working when you insert a fully charged battery?

Also, what are using to charge them?

Re: Camera doesnt recognize full battery

Dude_come_on — Mon, 10 Oct 2022 03:42:37 GMT

The app will tell me that there is no charge in any fully charged battery (in specific camera). I have swapped batteries in and out of other cameras and it shows the batteries as fully charged. I have used the charging cable that it came with and also have used the multi battery charger pack. The app will say the battery is dead and will not let me see if the camera works. So yes, Camera does not work with a fully charged battery.

Re: Camera doesnt recognize full battery

Dannybear — Mon, 10 Oct 2022 03:46:37 GMT

Are you getting motion triggered notifications or library recordings for the problem camera? If so the camera is probably still working.

Re: Camera doesnt recognize full battery

Dannybear — Mon, 10 Oct 2022 04:57:42 GMT

Ok does suggest that the camera is indeed dead. I was hopeful that it was a App related issue since others having reported similar say the camera was still working.