topic Re: Original Arlo camera's CR123 battery percentage differences between web site and iOS app. in Arlo Pro

Arlo pro battery My.Arlo.com shows incorrect status of battery

pcolin — Thu, 08 Sep 2022 18:18:41 GMT

Arlo pro battery My.Arlo.com shows incorrect status of battery. The batteries and camera work fine and are reported properly in the iPhone app. But the web portal is incorrect. I have tried this on multiple computers and browsers and always get the wrong status on 2 of my 4 cameras. Charging and changing batteries makes no difference and does not solve the web portal's problem.

Battery Levels not accurate

ScotCamera — Fri, 29 Apr 2022 01:14:26 GMT

Here I go again... why does the battery level for my Arlo Pro 2 using my iPhone 8 differ from what I see in my Chrome Mac desktop browser? This is the most annoying bug that seems too have been around for awhile! (not to mention others which I don't want to get into).

BTW - I'm using all updated versions of software and browsers and have tried clearing browser cache and turning cameras off and on. Nothing seems to work.

I fully charged the Arlo Pro 2 in which my iPhone recognizes that its fully charged but Chrome thinks it has 17% left.

Thanks

Re: Battery Levels not accurate

ShayneS — Sat, 30 Apr 2022 00:00:47 GMT

Thanks for letting me know, let me investigate this and I will provide more info as soon as possible.

Do you mind letting know which version of iOS is installed on your phone as well as Arlo App version?

Thanks

Original Arlo camera's CR123 battery percentage differences between web site and iOS app.

ant — Fri, 20 May 2022 23:23:03 GMT

Hello.

I noticed an old Arlo camer, from 2/2015, shows big battery percentage differences. https://my.arlo.com/#/home says 80%. iOS app says 17%. Which one is correct? 😕

Thank you for reading and hopefully answering soon. 🙂

Re: Original Arlo camera's CR123 battery percentage differences between web site and iOS app.

Dannybear — Sat, 21 May 2022 02:41:29 GMT

I have noticed this with my pro2 cameras, been this way for a long time. If I force a change to the camera settings and login again it seems to update the battery to the correct value along with the icon status. This is using the web portal, iOS app seems to be constantly correct.

Re: Original Arlo camera's CR123 battery percentage differences between web site and iOS app.

ant — Sat, 21 May 2022 22:38:10 GMT

I guess iOS app was accurate since the old camera went dead due to drained CR123 batteries this early morning. 😞

Re: Original Arlo camera's CR123 battery percentage differences between web site and iOS app.

Dannybear — Sat, 21 May 2022 22:45:30 GMT

The arlo portal used to be the go to for reliability but no longer. Seems to now be no better than the mobile versions now.

Battery percentage remaining discrepancy between web portal and mobile portal

secaz — Tue, 02 Aug 2022 19:58:43 GMT

There's a discrepancy between the battery percentage reading via web portal and mobile portal.

For ex, one camera reads 68% when I look at its battery remaining percentage in the web portal, yet with the mobile portal (latest Android app version) it's only 34%.

So - which is correct? That's a big discrepancy...

Re: Battery percentage remaining discrepancy between web portal and mobile portal

Dannybear — Tue, 02 Aug 2022 20:48:53 GMT

Been this way for months now, the web app is not updating the local folder cookie, ignore the web portal, use the mobile app.

If you desperately need to use the browser you can use the incognito window to login or set the browser to clear cookies on exit specifically for the my.arlo.com site if you want to get past the 2fa request.

Re: Battery percentage remaining discrepancy between web portal and mobile portal

secaz — Tue, 02 Aug 2022 21:36:45 GMT

You rock, thank you!

That is indeed the case.

I normally use the Android app, but have been troubleshooting other broken features so was in the web portal, that how I happened to notice the discrepancy.

If this started a few months ago, probably happened during the same update that broke Arlo Smart for me. I've been receiving animated previews for quite a while now and can't disable them no matter what I do.

Seems like around this time of year Arlo loves to push out a big release and break things that worked fine... been using since 2017... so have that deja vu feeling... lol...

Thanks again!

Re: Battery percentage remaining discrepancy between web portal and mobile portal

secaz — Tue, 02 Aug 2022 22:15:41 GMT

BTW - if you don't want to use incognito tab/window (have to type your user name and password, that's an issue for the lazy) and don't want to clear you cookies on exit, you just need to delete all the Arlo cookies EXCEPT...

ocapi-app.arlo.com

... this is the one for browser trust. There's also one that has the same name EXCEPT it has a period prepending the cookie name, that you can delete... and there's a few more Arlo cookies you can delete them as well.

When you log in next time you won't have to go through the browser trust thing, since you will have saved that cookie, and your battery percentages will be correct because you will have deleted the other Arlo cookies... 🙂

Re: Battery percentage remaining discrepancy between web portal and mobile portal

Dannybear — Wed, 03 Aug 2022 00:23:39 GMT

I have generally found that the bug is continuous so deleting the cookies does not work for the next browser use since the local folder never gets updated after creation, hence the need to clear the my.arlo.com site cookies on browser exit so when you reopen it, it forces the update of status.

For me the bug also disables the record and snapshot buttons when live viewing.

It can also disable access to your camera if the browser session is closed when in that offline state so preventing you using the camera so you think it’s still broken but it isn’t.

Clearing cookies on exit specific for the my.arlo.com site only keeps the trust cookie active so you don’t have to do the 2fa dance.

I have tested this successfully using chrome, edge and Firefox browsers.

I suspect arlo is finding it hard to duplicate which suggests it’s a location based issue.

Re: Arlo pro battery My.Arlo.com shows incorrect status of battery

StephenB — Fri, 09 Sep 2022 10:40:33 GMT

@pcolin wrote:

Arlo pro battery My.Arlo.com shows incorrect status of battery.

Others have reported this also. If you log into an incognito/private browser window, does that make any difference?

Re: Arlo pro battery My.Arlo.com shows incorrect status of battery

ShayneS — Sat, 10 Sep 2022 03:45:31 GMT

There was a web update that was released to resolve this issue today. Please clear your cache and try again and let me know ho it goes.

Re: Arlo pro battery My.Arlo.com shows incorrect status of battery

ralfyguy1 — Sat, 10 Sep 2022 05:49:41 GMT

Nope, didn't fix anything.

Re: Arlo pro battery My.Arlo.com shows incorrect status of battery

pcolin — Sat, 10 Sep 2022 15:01:40 GMT

I logged in using a computer and browser that I have never ever used to access the MyArlo portal. But the same error still appears for 2 of my 4 cameras, incorrectly showing 2 batteries not charged (and not charging if/when plugged into the charger). Nope, those two batteries are actually fully charged and appear so using the iPhone app. All 4 cameras are working perfectly. Very odd condition since everything is correctly reported when using the iPhone app. Pete Colin

Re: Arlo pro battery My.Arlo.com shows incorrect status of battery

ShayneS — Mon, 12 Sep 2022 16:40:56 GMT

Thanks for the updates, I have notified the team. I will update the thread as soon as possible.

Re: Arlo pro battery My.Arlo.com shows incorrect status of battery

ksss11 — Wed, 14 Sep 2022 12:48:28 GMT

Been having this problem for months and getting nowhere with Arlo. Very inconvenient as we only use desktop. We have had to keep our cameras plugged in all the time as site never shows them charging or dead.

Re: Arlo pro battery My.Arlo.com shows incorrect status of battery

ksss11 — Wed, 14 Sep 2022 13:07:14 GMT

I replied on the other thread too....Incognito on Chrome shows correct battery levels. Now just a problem with getting any rule we set to actually change. Unchecking Audio and clicking Save does not stop Audio rule recordings. We always have Motion on but only Audio on certain days but cannot get it to turn off now.

Re: Arlo pro battery My.Arlo.com shows incorrect status of battery

ShayneS — Wed, 14 Sep 2022 17:16:41 GMT

@ksss11

Noted, thanks for the new info.