topic Re: Worst Customer Service I've Ever Experienced in Arlo Pro

Worst Customer Service I've Ever Experienced

ArmM — Wed, 28 Sep 2022 18:43:11 GMT

I've never come across a more inept, more useless customer support system ever. They are completely hidden behind the internet/online methodology of contacting them. I've decided to dump this garbage product because if I can't get a hold of them, they are of no use to me. Never see such a despicable attitude towards their customers. They don't deserve to be in business.

Re: Worst Customer Service I've Ever Experienced

ShayneS — Fri, 30 Sep 2022 18:07:30 GMT

Hi @ArmM

Thank you for providing your feedback. Do you happen to have a case number I can review regarding this issue?

Do you mind providing more detail regarding the issue you are experiencing?

Thank you

Re: Worst Customer Service I've Ever Experienced

ArmM — Fri, 30 Sep 2022 18:50:58 GMT

All I wanted was some additional window stickers as my windows were replaced recently...but you guys all hide behind an internet wall...no customer service number to call...no service for people who don't' have a "subscription"...what sort of racket is that?

Re: Worst Customer Service I've Ever Experienced

ShayneS — Fri, 30 Sep 2022 19:06:39 GMT

I see, thanks for the reply. At this time we do not have window stickers available for purchase.

Re: Worst Customer Service I've Ever Experienced

ArmM — Fri, 30 Sep 2022 19:13:32 GMT

I never bought them in the past. I was sent some for free. I know...it's a MASSIVE expense for Arlo to give their customers some spare window stickers.

Re: Worst Customer Service I've Ever Experienced

jguerdat — Sat, 01 Oct 2022 13:32:07 GMT

Why not just scan or take a picture of one and print out as many as you need?

Re: Worst Customer Service I've Ever Experienced

Grunwaldzki10 — Wed, 22 Feb 2023 01:11:55 GMT

100%

The worst bunch of ignorant and arrogant people I've ever delt with. Who is in charge of this company in the USA?

Re: Worst Customer Service I've Ever Experienced

ArmM — Fri, 24 Feb 2023 19:02:13 GMT

I don't know but they are a bunch of doing amateur hour. Their business model is similar to a lot of these woke software firms that think customer service is through an online portal. They are so incompetent that they have to hide behind an online firewall so that their incompetence isn't exposed.

Re: Worst Customer Service I've Ever Experienced

Grunwaldzki10 — Wed, 22 Feb 2023 01:26:30 GMT

I still cannot believe it. Never delt with such ignorance or hatred toward a customer.

4 phone calls same results-nothing, they all hung up on me after a minute:)

I am trying to get in touch with the CEO and ask him what is going on, unless he wants the company to be gone soon for some reason.