topic Cameras not working in Arlo Pro

Cameras not working

Angebe1 — Wed, 21 Sep 2022 03:28:23 GMT

I have two wired cameras and one wireless camera that are not working. I haven’t used them in a year, and now that I tried connecting the wired ones the amber light blinks and then just doesn’t work anymore. The wireless camera while being connected it works and it’s still synced to my account, but I’m guessing it’s not holding its charge, because once I disconnect it, stops working. Not sure what I should do, on the wired ones factory reset is not an option because it’s not turning on at all.

Re: Cameras not working

Dannybear — Wed, 21 Sep 2022 08:28:06 GMT

We need to know what the camera model numbers are to be able to advise.

Camera numbers should be visible within the battery compartment, battery removed. Look for the VMCxxxx label.

https://kb.arlo.com/000062697/How-to-troubleshoot-Arlo-Essential-wire-free-camera-battery-charging-issues

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Re: Cameras not working

Angebe1 — Wed, 21 Sep 2022 16:02:00 GMT

Arlo Pro VMC 4030 and two Arlo Q VMC 4030

Re: Cameras not working

StephenB — Wed, 21 Sep 2022 18:43:56 GMT

@Angebe1 wrote:

Arlo Pro VMC 4030 and two Arlo Q VMC 4030

Did you try the factory reset procedure for the Q?

https://kb.arlo.com/000062665/How-to-factory-reset-an-Arlo-Q-or-Arlo-Q-Plus-Camera

Re: Cameras not working

Angebe1 — Wed, 21 Sep 2022 20:06:32 GMT

The wired ones won’t turn on in order for me to be able to factory reset them

Re: Cameras not working

Dannybear — Wed, 21 Sep 2022 21:50:43 GMT

The recommend reset procedure for the arlo pro (4030) is to remove external power and battery for 10sec.

You should be able to manually sync the cameras to the base station by pressing the base sync button for 2sec then momentarily press the camera sync button.

https://kb.arlo.com/1146973/How-to-set-up-the-Arlo-Pro-and-Pro-2-Camera

If the batteries are dead refer to the my previous post’s links.

Re: Cameras not working

StephenB — Wed, 21 Sep 2022 22:17:58 GMT

@Angebe1 wrote:

The wired ones won’t turn on in order for me to be able to factory reset them

I'd still try the paper-clip reset procedure.

Re: Cameras not working

StephenB — Thu, 22 Sep 2022 20:11:04 GMT

@Angebe1 wrote:

Arlo Pro VMC 4030 and two Arlo Q VMC 4030

Just want to add that the Q is VMC3040