topic Pro time stamp in Arlo Pro

Pro time stamp

Arn501 — Thu, 22 Sep 2022 01:11:21 GMT

The time stamp on all recordings is 7 hours ahead of the actual time, no matter which time zone I set on the base station. I have restarted the base station, but the problem remains.

Re: Pro time stamp

ShayneS — Fri, 23 Sep 2022 21:18:04 GMT

Does this occur over the web browser and Arlo app?

Re: Pro time stamp

Arn501 — Sat, 24 Sep 2022 02:28:55 GMT

Yes

Re: Pro time stamp

ShayneS — Sat, 24 Sep 2022 02:44:50 GMT

Any chance you can provide a screenshot of the library videos/timestamp with the time showing in the top of your phones screen?

You can private message this to me if you like.

Re: Pro time stamp

Arn501 — Sat, 24 Sep 2022 17:00:41 GMT

I can’t figure out how to get the time stamp and the phone time on a screenshot.

Re: Pro time stamp

ShayneS — Sat, 24 Sep 2022 18:13:05 GMT

@Arn501

Hmm, If you open the Arlo app > Select the library tab > Does it show your phone/devices native time at the top of your phone while seeing the row of library videos?

Thank you for trying

Re: Pro time stamp

Arn501 — Mon, 26 Sep 2022 00:02:10 GMT

My son showed me how to screenshot. Where should I send it?

Re: Pro time stamp

StephenB — Mon, 26 Sep 2022 00:35:46 GMT

@Arn501 wrote:

My son showed me how to screenshot. Where should I send it?

You can send @ShayneS a private message (PM) by clicking on the envelope icon in the upper right of the forum page.

You can attach either a .png image file or a .jpg image file in the PM. If you have a .jpeg you will need to rename the extension from jpeg to jpg on a PC.

Re: Pro time stamp

ShayneS — Tue, 11 Oct 2022 17:38:13 GMT

I have requested for an update on this one for you.

Re: Pro time stamp

ShayneS — Thu, 13 Oct 2022 22:23:56 GMT

Hi @Arn501

A member from the support team has reached out to you via email.

Thanks