topic Re: My base station VMB3000 is offline. in Arlo Pro

My base station VMB3000 is offline.

rr6104 — Tue, 20 Sep 2022 16:04:41 GMT

My base station is offline. I do have new wifi. I've reset several times, finally removed the base station and am now unable to add back. Three lights: the power is solid green, internet flashing green, camera solid amber. I've tried reaching out to Arlo with NO HELP.

Re: My base station VMB3000 is offline.

Dannybear — Wed, 21 Sep 2022 06:29:06 GMT

Have you tried adding the base station back using the arlo web portal app on a pc browser connected to the local network?

Re: My base station VMB3000 is offline.

rr6104 — Wed, 21 Sep 2022 14:14:00 GMT

I've tried via phone & pc. I'm so frustrated. Everything worked until we received a new modem & router from our cable company. I tried resetting several times and eventually removed the base station with the intention of adding it back but am unable to. I tried a new ethernet cable, and also plugged electrical cord directly into the wall. First light solid green, second blinking green, third solid amber. Cable company says to contact Netgear, Netgear says to contact Arlo. And Arlo won't even talk to you without a paid subscription

Re: My base station VMB3000 is offline.

StephenB — Wed, 21 Sep 2022 14:53:42 GMT

@rr6104 wrote:

Cable company says to contact Netgear, Netgear says to contact Arlo. And Arlo won't even talk to you without a paid subscription

Netgear divested Arlo in 2018, so there is no point in contacting Netgear.

@rr6104 wrote:

First light solid green, second blinking green, third solid amber.

That suggests that the base is connecting to the cloud, but has no cameras.

Are you seeing it as "offline" in both the app and the browser?

Re: My base station VMB3000 is offline.

rr6104 — Wed, 21 Sep 2022 15:10:01 GMT

I removed the Netgear Base Station so now it's not showing up on my devices at all. Guessing since I removed the Base Station is why my cameras have been removed as well. I know I didn't delete them, but they are gone as well. I log in to my blank account as I have no devices and am unable to add the Base Station as a new device.

Re: My base station VMB3000 is offline.

StephenB — Wed, 21 Sep 2022 18:18:31 GMT

@rr6104 wrote:

Guessing since I removed the Base Station is why my cameras have been removed as well.

Correct.

@rr6104 wrote:

I log in to my blank account as I have no devices and am unable to add the Base Station as a new device.

Have you tried using a paper-clip to reset the base? Also, if you can't on-board using the app, then try using a PC (browse to my.arlo.com).

Re: My base station VMB3000 is offline.

rr6104 — Wed, 21 Sep 2022 21:15:34 GMT

Yes, I have reset with a paperclip (several times).

I have used the app on my phone to add new devices.

I have used the pc to log in and add new devices. ☹️

I feel it is because the second light is flashing green (it should be solid green). If I can't add the Arlo Base Station, I can't add the cameras.

Re: My base station VMB3000 is offline.

Dannybear — Wed, 21 Sep 2022 22:06:19 GMT

If the internet led is blinking green it means that the base is communicating with the arlo server. Normally it is constant green when no data transfer is occurring.

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Refer below how to perform the base factory reset.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

Re: My base station VMB3000 is offline.

Fredbuck — Fri, 18 Nov 2022 17:16:47 GMT

Same exact problem new wifi new router followed all the in line instruction 17 times reset 6 times no results

should I just buy a different system

Re: My base station VMB3000 is offline.

StephenB — Sat, 19 Nov 2022 12:30:44 GMT

@Fredbuck wrote:

Same exact problem new wifi new router followed all the in line instruction 17 times reset 6 times no results

Did you remove the base from your account when you did the reset?