topic Re: None of the camera recording motion and showing up in the library, suddenly stopped working. in Arlo Pro

None of the camera recording motion and showing up in the library, suddenly stopped working.

Darkknight3008 — Wed, 31 Aug 2022 17:38:06 GMT

None of the camera recording motion and showing up in the library, Stopped working since August 28th.

Base station model is VMB4000r3, which qualifies for free 7 day motion detection.

Did something change with arlo subscription plans?

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

StephenB — Wed, 31 Aug 2022 17:49:31 GMT

@Darkknight3008 wrote:

Did something change with arlo subscription plans?

No, but we have seen a couple of posts related to recording issues for folks with 7-day cloud storage. Hopefully that will be clarified soon.

@Darkknight3008 wrote:

Base station model is VMB4000r3, which qualifies for free 7 day motion detection.

No, the base doesn't actually qualify for anything. The cameras are what matter, not what bases they are connected to.

All newer cameras (starting with the Ultra in 2018) require a subscription to get cloud storage. If you connect the Ultra (or an Pro 3, Pro 4, or Essential) to VMB4000, you would still need a subscription.

Older cameras (Pro, Pro 2 among others) have the 7-day storage even if they are connected to a smarthub. There is (and always has been) a limit of 5 unsubscribed cameras per account to get the free cloud storage on these cameras.

Also, motion detection is available for free with all cameras. Cloud storage is what costs.

@Darkknight3008 wrote:

None of the camera recording motion and showing up in the library, Stopped working since August 28th.

Can you double-check if you can make a manual recording while livestreaming the camera? My guess is that you can - and if that is the case, there is something very wrong (perhaps in the Arlo Cloud) that needs to be fixed.

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

DeiterB — Thu, 01 Sep 2022 00:35:19 GMT

No recordings since 8/28/22 for me as well. Base: VBM4000r3 latest firmware, connected to a 1 TB WD external hard drive. I can manually record and the utility to test motion works fine. All 4 cameras are armed and no motion detected. This set up has worked flawlessly since installing in 2017.

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

Darkknight3008 — Thu, 01 Sep 2022 03:47:02 GMT

Thanks for the detailed reply. Yes I am able to record manually.

You are right, I have older cameras and only 4 of them.

@StephenB wrote:
@Darkknight3008 wrote:

Did something change with arlo subscription plans?
No, but we have seen a couple of posts related to recording issues for folks with 7-day cloud storage. Hopefully that will be clarified soon.

@Darkknight3008 wrote:

Base station model is VMB4000r3, which qualifies for free 7 day motion detection.
No, the base doesn't actually qualify for anything. The cameras are what matter, not what bases they are connected to.

All newer cameras (starting with the Ultra in 2018) require a subscription to get cloud storage. If you connect the Ultra (or an Pro 3, Pro 4, or Essential) to VMB4000, you would still need a subscription.

Older cameras (Pro, Pro 2 among others) have the 7-day storage even if they are connected to a smarthub. There is (and always has been) a limit of 5 unsubscribed cameras per account to get the free cloud storage on these cameras.

Also, motion detection is available for free with all cameras. Cloud storage is what costs.

@Darkknight3008 wrote:
None of the camera recording motion and showing up in the library, Stopped working since August 28th.
Can you double-check if you can make a manual recording while livestreaming the camera? My guess is that you can - and if that is the case, there is something very wrong (perhaps in the Arlo Cloud) that needs to be fixed.

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

Darkknight3008 — Thu, 01 Sep 2022 03:47:56 GMT

@DeiterB wrote:
No recordings since 8/28/22 for me as well. Base: VBM4000r3 latest firmware, connected to a 1 TB WD external hard drive. I can manually record and the utility to test motion works fine. All 4 cameras are armed and no motion detected. This set up has worked flawlessly since installing in 2017.

Yes exactly the same issue for me, worked flawlessly since 2017 🙂

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

StephenB — Thu, 01 Sep 2022 12:08:16 GMT

@ShayneS , @JamesC :

Is Arlo investigating these? We're seeing several users reporting this problem.

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

DeiterB — Thu, 01 Sep 2022 12:24:45 GMT

Not certain they are. I’m posting here to add additional awareness. Presently I’m still not seeing recorded events on any of my cameras. 9/1/22 7:24 am

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

StephenB — Thu, 01 Sep 2022 12:36:26 GMT

@DeiterB wrote:
Not certain they are. I’m posting here to add additional awareness.

Me either, which is why I tagged the mods.

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

teacherfriend — Thu, 01 Sep 2022 15:03:32 GMT

Same here. Stopped recording on August 28. I only have 4 Arlo Pro cameras so don’t require a subscription. Any news?

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

DeiterB — Thu, 01 Sep 2022 15:27:51 GMT

Unfortunately no. My understanding is the Moderators have been tagged in hopes to increase awareness.

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

JamesC — Thu, 01 Sep 2022 18:35:52 GMT

If you reboot the base station and toggle the mode to "disarmed" and back to "armed", do you still experience the same behavior when trying to trigger a motion recording?

JamesC

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

DeiterB — Thu, 01 Sep 2022 18:43:42 GMT

I’ve rebooted the basestation, including power cycling. Armed and disarmed, Pulled batteries on each camera etc. nothing seems to work.

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

JamesC — Thu, 01 Sep 2022 18:52:27 GMT

DeiterB,

I'm working with the dev team to try and understand the cause of this issue. Are you able to try the steps suggested above again now to see if you're still experiencing the behavior?

JamesC

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

DeiterB — Thu, 01 Sep 2022 18:54:21 GMT

I’m not home currently. When I return this evening I’ll gladly give all the steps a try again.

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

DeiterB — Thu, 01 Sep 2022 20:20:50 GMT

JamesC,

I was able to restart my basestation from the app on my phone. Immediately upon doing that a firmware update started loading. Again I am not home so I can only confirm that the camera positioned at the front door is now recording events due to facing the road an randomly picking up traffic in the street. When I return home in roughly 45 minutes I will confirm that all cameras are functioning. Thanks for the help!!!

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

DeiterB — Thu, 01 Sep 2022 20:54:23 GMT

JamesC,

I’m now home and have passed by each of my 4 cameras and all are now registering events and recording to my external hard drive. I’m extremely greatful for your assistance. Thank you

Deiterb

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

jroseberry — Thu, 01 Sep 2022 22:58:05 GMT

I also have the same issue. I have an Arlo Pro 2 and motion detection stopped working on 08/29. Please address.

Thanks,

Justin

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

Darkknight3008 — Fri, 02 Sep 2022 01:00:25 GMT

Didnt work for me.

@JamesC wrote:
DeiterB,

I'm working with the dev team to try and understand the cause of this issue. Are you able to try the steps suggested above again now to see if you're still experiencing the behavior?

JamesC

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

teacherfriend — Fri, 02 Sep 2022 02:19:16 GMT

I’ve tried rebooting, using the mobile app, using the web site…pretty much everything everyone has tried. Any other suggestions?

Re: None of the camera recording motion and showing up in the library, suddenly stopped working.

teacherfriend — Fri, 02 Sep 2022 02:51:27 GMT

Success!!! I removed device (base station), reinstalled. (It took a couple of minutes while it installed new shareware) Shut down. Restarted. Armed all devices, and miraculously, all cameras are working and recording as usual. Yay!