topic My camera not working in Arlo Pro

My camera not working

Majed99 — Mon, 29 Aug 2022 21:26:13 GMT

My camera not working

Re: My camera not working

Dannybear — Tue, 30 Aug 2022 06:31:10 GMT

Do you know if the battery is charged, try with another battery from a working camera.

Re: My camera not working

Majed99 — Tue, 30 Aug 2022 07:10:36 GMT

I try with another battery,
Same issue
When i press the SYNC not flashing

Re: My camera not working

Dannybear — Tue, 30 Aug 2022 07:24:16 GMT

Have you tried momentary pressing the base station sync button first before pressing the camera sync button?

https://kb.arlo.com/000039094/What-to-do-when-your-Arlo-camera-will-not-sync-to-a-Base-Station-or-SmartHub-during-an-install-or-setup

Will the camera work if externally powered?

Re: My camera not working

Majed99 — Tue, 30 Aug 2022 07:39:52 GMT

Will the camera work if externally powered?
No

Re: My camera not working

Dannybear — Tue, 30 Aug 2022 08:34:13 GMT

It doesn’t sound good for the camera.
Do you have a subscription, arlo support would be the next step.

Have you tried removing the camera from your account and re-adding? This would cause you to loose any of that camera library recordings so download any you want to keep. You will likely not to be able to add back if it is unresponsive but it might do something.