topic Re: wife no longer can access in Arlo Pro

wife no longer can access

motwike — Mon, 29 Aug 2022 14:08:46 GMT

My wife opened her Arlo app this morning (android phone). She asked me why her library was blank--as it has never been. Also cannot see any cameras.

I opened my App (also an android) and all of the library is there as well as the cameras.

When I log into my account via PC, all of the library is there as well as the camera

Why did she lose your library and how do we get it back?

I deleted her access and 'granted' her access again she still cannot 'see' any recordings or cameras

Re: wife no longer can access

StephenB — Mon, 29 Aug 2022 16:29:32 GMT

@motwike wrote:

I deleted her access and 'granted' her access again she still cannot 'see' any recordings or cameras

Does her access show up as "pending" in your account?

Re: wife no longer can access

motwike — Mon, 29 Aug 2022 16:51:27 GMT

It now shows 'Accepted' and she can now see the cameras, base station but she still cannot view the CVR recordings for the 1 camera we have a subscription for?? (labeled Front)

Re: wife no longer can access

StephenB — Mon, 29 Aug 2022 16:59:26 GMT

@motwike wrote:

It now shows 'Accepted' and she can now see the cameras, base station but she still cannot view the CVR recordings for the 1 camera we have a subscription for?? (labeled Front)

I didn't realize this was about CVR.

She was able to access CVR before? (Not just motion recordings)?

Re: wife no longer can access

motwike — Mon, 29 Aug 2022 19:28:51 GMT

Yes - it started a few days ago where she could see the devices but no CVR recordings, then she lost

everything - Today she is now able to see the devices again but not any CVR recordings for the 'front'

camera which we have a CVR subscription for.

Re: wife no longer can access

StephenB — Mon, 29 Aug 2022 19:36:11 GMT

@motwike wrote:

Yes - it started a few days ago where she could see the devices but no CVR recordings, then she lost

everything - Today she is now able to see the devices again but not any CVR recordings for the 'front'

camera which we have a CVR subscription for.

Probably best to contact Arlo support.

Re: wife no longer can access

motwike — Mon, 29 Aug 2022 19:47:16 GMT

OK, Thanks for the assistance.