topic Re: Camera Fails to Record Video in Arlo Pro

Camera Fails to Record Video

HopperPilot — Tue, 16 Aug 2022 16:30:19 GMT

Intermittently, my camera fails to record video. Most of the time it works, but sometimes it doesn't. What is particularly odd is that sometimes my camera will detect motion, but no video appears in the library. I know this because I have an IFTTT even that is triggered by my camera's motion detection and I can see the IFTTT event appear in my smart hub, yet no video appears for that time in my video library.

Has anyone else seen this situation?

Re: Camera Fails to Record Video

Dannybear — Tue, 16 Aug 2022 21:45:12 GMT

I observed this same issue a few hours ago on a pro2 with external power. It captured two recordings but ignored the subsequent motion events their after.

Re: Camera Fails to Record Video

Dannybear — Tue, 16 Aug 2022 22:18:13 GMT

I observed this same issue a few hours ago on a pro2 with external power. It captured two recordings but ignored the subsequent motion events their after.

edit: I did a motion utility test and no motion sensor working, reset base and camera no improvement. Removing external power allows motion utility to work correctly. This points to the basic activity zones stopped working on the arlo server backend. Guess will have to wait until arlo fixes.

Re: Camera Fails to Record Video

HopperPilot — Wed, 17 Aug 2022 02:38:08 GMT

In my case, intermittently, I see the motion events, but there are no associated recordings.

Re: Camera Fails to Record Video

Dannybear — Wed, 17 Aug 2022 03:30:32 GMT

How is the wifi signal quality for the camera.

Do you use smart notifications at all.

Re: Camera Fails to Record Video

HopperPilot — Wed, 17 Aug 2022 13:25:03 GMT

Hi @Dannybear. My WiFi signal strength has three bars, and the video bandwidth on the Camera Positioning page indicates "Strong."

Re: Camera Fails to Record Video

Dannybear — Wed, 17 Aug 2022 21:19:52 GMT

I would suggest you contact arlo support, look in the arlo app settings page for support options.

Re: Camera Fails to Record Video

HopperPilot — Wed, 17 Aug 2022 21:59:20 GMT

@Dannybear, I have contacted support, which was an incredibly convoluted process!

I’m beginning to think that my IFTTT applet, which has an Arlo-supplied trigger, might have something to do with this problem.

Re: Camera Fails to Record Video

StephenB — Fri, 19 Aug 2022 12:21:00 GMT

@HopperPilot wrote:

What is particularly odd is that sometimes my camera will detect motion, but no video appears in the library.

Are you using activity zones with the camera?

Notifications and recordings will be supressed by the Arlo Cloud if motion is outside the zone. But it's conceivable that IFTTT will still get the alert.

Re: Camera Fails to Record Video

HopperPilot — Fri, 19 Aug 2022 13:55:22 GMT

@StephenB, I am using an activity zone, but there is no way the car that should have tripped motion detection/video recording could avoid my zone.

Re: Camera Fails to Record Video

StephenB — Sat, 20 Aug 2022 11:47:36 GMT

@HopperPilot wrote:

I am using an activity zone, but there is no way the car that should have tripped motion detection/video recording could avoid my zone.

Activity zones do seem to misbehave sometimes, so I would suggest removing the zone as a test.