topic Re: Arlo pro in Arlo Pro

Arlo pro appearing offline in app

Nanlee — Mon, 15 Aug 2022 18:25:46 GMT

still have a problem , when I log in to My Arlo on pc it says cameras are on but on my phone they are showing as off. Also the battery numbers are totally different from pc to phone. Can someone please address this in a way I can understand. About to just give up on this and the cameras.

Re: Arlo pro

Dannybear — Fri, 12 Aug 2022 02:56:44 GMT

Can you live view your camera and make a manual recording when logged into the arlo account using the pc browser? “my.arlo.com”

Can you do the same if using the mobile phone arlo app?

Re: Arlo pro

StephenB — Fri, 12 Aug 2022 10:18:53 GMT

@Nanlee wrote:

still have a problem , when I log in to My Arlo on pc it says cameras are on but on my phone they are showing as off.

When you see this, can you livestream the cameras on the PC? Or does that time out?

Re: Arlo pro

Nanlee — Wed, 17 Aug 2022 00:57:24 GMT

I deleted arlo from my pc and now only use my tablet or phone. this is a new computer windows 11 using Edge browser. Have had no problems since deleting from PC

Re: Arlo pro

Dannybear — Wed, 17 Aug 2022 03:26:35 GMT

There are numerous reports for battery and camera status issues using the arlo web portal site. The information is not being updated when you login to the account.

The workaround is to login using the edge browser in private mode to force edit: download of the website local data folder.

Re: Arlo pro

JamesC — Thu, 18 Aug 2022 17:08:29 GMT

The development team is currently investigating reports of this issue. I will provide an update as soon as I have more information.

JamesC