Not receiving iOS (version 15.6) push notifications, despite being enabled.

jtdelval — Sat, 13 Aug 2022 03:20:59 GMT

This is using a fully updated version of Arlo (3.6.8), and is persistent across multiple users added to the system.

All of the devices are armed.

The push notification check box is on next to each device within Mode.

"Mute notifications" in the Arlo app is off.

Push notifications for the Arlo app are allowed within all of the phones' settings.

We've tried deleting and reinstalling the app.

We've tried removing the others and re-inviting them. Their email addresses are confirmed and correct.

If there is anything we haven't tried please let us know.

Re: Not receiving iOS (version 15.6) push notifications, despite being enabled.

Dannybear — Sat, 13 Aug 2022 07:35:49 GMT

Have you read the following article,

https://kb.arlo.com/1099161/Why-am-I-not-receiving-Arlo-notifications-on-my-iOS-device

Although not mentioned is the need to have the arlo app running in the background set in the iPhone settings for the arlo app. Not sure if it is important for receiving push notifications.