topic Re: System offline in Arlo Pro

System offline

sfcatcher — Sun, 03 Jul 2022 02:02:13 GMT

My LED lights are all green across, but all my cameras are showing offline. System is armed and all cameras were working and now all are off.

Re: System offline

StephenB — Sun, 03 Jul 2022 10:49:01 GMT

@sfcatcher wrote:
My LED lights are all green across, but all my cameras are showing offline. System is armed and all cameras were working and now all are off.

Have you tried restarting the base?

Re: System offline

jguerdat — Sun, 03 Jul 2022 13:41:14 GMT

... as well as both the app and web client?

Re: System offline

sfcatcher — Mon, 04 Jul 2022 05:36:50 GMT

I restarted everything multiple times and lights are green across the board. In the Past, if just the Internet was offline, the light would be amber. It’s like the box is saying everything fine but the app saying everything offline.

Re: System offline

ShayneS — Tue, 05 Jul 2022 18:18:03 GMT

What do you see over the web browser?

Re: System offline

sfcatcher — Tue, 05 Jul 2022 19:05:35 GMT

Idk about web browser, but on the app it says everything appears to be offline. Nothing wrong with Internet as everything in house working normally.

Re: System offline

ShayneS — Tue, 05 Jul 2022 19:30:49 GMT

Can you check to see what the web browser says as well.

Thanks

Re: System offline

sfcatcher — Sun, 10 Jul 2022 12:57:01 GMT

What do I need to look at within the web browser? I logged in and nothing really stands out, I tried view cameras and it takes me back to my app which says they’re all offline. At night I’ve noticed that the cameras IR is still activating so I feel like they’re working but there’sa glitch somewhere. Really wish I could get an answer from ARLO..

Re: System offline

StephenB — Sun, 10 Jul 2022 13:03:08 GMT

@sfcatcher wrote:
What do I need to look at within the web browser?

Try using the browser on a PC, not the mobile device.

@sfcatcher wrote:
Really wish I could get an answer from ARLO..

@ShayneS is a mod who works for Arlo (Arlo employees all have the Arlo logo next to their user name).

Re: System offline

sfcatcher — Sun, 10 Jul 2022 16:32:24 GMT

What am I looking for once I get to a PC and open Arlo in browser? Just log in and then what? Is it Going to do a functional test or something?

Re: System offline

StephenB — Sun, 10 Jul 2022 18:35:56 GMT

@sfcatcher wrote:
What am I looking for once I get to a PC and open Arlo in browser?

Similar stuff to what you see in the app. @ShayneS is just wanting to check if you see the same status there that you are seeing in the app.

Re: System offline

sfcatcher — Mon, 11 Jul 2022 00:20:14 GMT

Everything still shows the same on a PC. Everything shows offline, devices and box. Tried to arm/disarm, won’t do anything.

Re: System offline

ShayneS — Mon, 11 Jul 2022 17:44:38 GMT

Hey @sfcatcher

Thank you for verifying that. Are the Status lights on your Base Station still showing all green? As of right now I can see your base is currently offline 10:43AM Pacific time. If your base is showing your status LEDs Green right now, that might imply something is occurring with your base, possibly a Hardware issue.

I'll continue to look in to this for you. Please let me know your results.

Re: System offline

sfcatcher — Mon, 11 Jul 2022 18:25:54 GMT

Yes all three lights are green. The one in middle will blink periodically a few times but all are green. Typically if the Internet has gone out one of the lights turns to yellow/amber.

Re: System offline

ShayneS — Mon, 11 Jul 2022 19:21:46 GMT

A factory reset may help with this issue. I am not seeing your base station as online on my end.

Re: System offline

sfcatcher — Fri, 15 Jul 2022 04:06:15 GMT

Factory reset seems to have done the trick. Not sure what caused the malfunction but glad to finally have everything back going. Had to reinstall all cameras.