topic Re: subscription in Arlo Pro

subscription

LarsJ — Tue, 05 Jul 2022 14:46:05 GMT

Can anyone explain what "One time premier cloud storage plan (life time), means that I paid in dec 2020.

Is this a subscription that is valid worldwide, as I am living in Sweden

LarsJ

Re: subscription

jguerdat — Tue, 05 Jul 2022 16:02:47 GMT

I'm not aware of a lifetime subscription at any time. This also refers to old, deprecated subscriptions so you may want to check out Settings, Subscription for the current plans.

Re: subscription

LarsJ — Tue, 05 Jul 2022 18:37:09 GMT

I have a receipt from arlo us support center for the "one time premier cloud storage plan". The charge was 179.98 dollar, total with taxes 192.92 dollar. I also have a case ID number, but when I try to contact the us support I am directed to the european support that can't answer.

Lars

Re: subscription

jguerdat — Wed, 06 Jul 2022 13:49:00 GMT

@JamesC , @ShayneS ?

Re: subscription

JamesC — Wed, 06 Jul 2022 20:05:53 GMT

LarsJ,

Arlo does not offer a one-time cloud storage plan. For more information on Arlo Secure subscription plans, see here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

It sounds like you may have contacted a third-party support or non-Arlo affiliated support channel. For more information on how to avoid this, see here: https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

JamesC