topic Re: VMB4000 in Arlo Pro

what is the Password for NETGEAR10 that my Arlo Pro base is sending

Rsrmom — Tue, 21 Jun 2022 17:53:23 GMT

what is the Password for NETGEAR10 that my Arlo Pro base is sending. I can't get my cameras to connect to the app on my phone or recognize my phone app and I think it wants the password to the Base.

Re: VMB4000

Dannybear — Tue, 21 Jun 2022 07:27:43 GMT

The VMB4000 Base station wifi is closed but shows an ssid of ARLO_VMB_xxxx....

You need to import the base station into the account before you can import the cameras.

If you’re bypassing the Base station to connect directly to the local wifi router then you will need that password same as you using the phone to connect to wifi.

Re: VMB4000

StephenB — Tue, 21 Jun 2022 11:12:32 GMT

@Dannybear wrote:
The VMB4000 Base station wifi is closed but shows an ssid of ARLO_VMB_xxxx....

@Rsrmom: I am thinking you might not have a VMB4000 base. Can you look for a label that starts with VMB? Then confirm the model number.

Please also let us know what cameras you are trying to add. The newer cameras all work with the VMB4000, but they won't work with older bases (VMB3xxx models). If your cameras open up, then you can remove the battery and look for a VMC label inside.

Re: VMB4000

Rsrmom — Tue, 21 Jun 2022 18:31:17 GMT

The base and the two cameras are the original Arlo system I purchased several years ago. I just upgraded from HughesNet to Starlink and want to reconnect. That's all.

Re: VMB4000

StephenB — Tue, 21 Jun 2022 19:39:46 GMT

@Rsrmom wrote:

The base and the two cameras are the original Arlo system I purchased several years ago. I just upgraded from HughesNet to Starlink and want to reconnect. That's all.

All that should be needed is to connect the ethernet from the base station to the Starlink router.

You can't directly connect to the Arlo base station wifi from your laptop or smartphone - it can't be done. The cameras know how to connect.

Are the camera and base station still in the account?
What is the status of the base station LEDs? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

It would still be helpful to know the base station and camera models.

Re: VMB4000

Rsrmom — Wed, 22 Jun 2022 14:23:30 GMT

I definitely have the VMB4000 base and the VMC cameras. Two cameras came with the base in the original packaging I purchased myself. Arlo Pro. I just switched to Starlink from HughesNet and need to reconnect my Arlo to the WiFi. I can't get the base to recognize the cameras again. Can't get my Iphone app to recognize the base either.

Re: VMB4000

Rsrmom — Wed, 22 Jun 2022 14:26:21 GMT

VMB4000 base. Power light is green. center light is green occasional flash. Camera light is not on. When I press sync, it flashes with the center light. I open the app to add devices, "No Arlo Devices found" is the end result. Devices are the same two cameras that came with the base. VMC Arlo Pro Cameras.

Re: VMB4000

StephenB — Wed, 22 Jun 2022 14:37:53 GMT

@Rsrmom wrote:

Can't get my Iphone app to recognize the base either.

That's where you need to start.

What is the status of the base station LEDs? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Is the base station connected to an ethernet port of the starlink router?

Re: VMB4000

Rsrmom — Wed, 22 Jun 2022 14:40:04 GMT

after disconnecting everything and starting over....plug in Ethernet cable to base, plug in power, all lights flashed green and then the power light went yellow. that's all I have now.

Re: VMB4000

Rsrmom — Wed, 22 Jun 2022 14:43:28 GMT

Now the power light is on, the camera light is on - both solid green. Center light is off. My phone is not recognizing the base.

I ordered a Starlink ethernet adapter so I would have an ethernet connection for Arlo. It is connected.

Re: VMB4000

StephenB — Wed, 22 Jun 2022 14:44:18 GMT

@Rsrmom wrote:

after disconnecting everything and starting over....plug in Ethernet cable to base, plug in power, all lights flashed green and then the power light went yellow. that's all I have now.

The yellow power light means that the base is trying to boot up. Normally it would only be that way for a short time (maybe a minute).

Have you tried unplugging the power, and then plugging it in again?

Re: VMB4000

Rsrmom — Wed, 22 Jun 2022 14:47:28 GMT

Power and Camera lights are on and green. Center light is off.

Re: VMB4000

StephenB — Wed, 22 Jun 2022 15:26:31 GMT

@Rsrmom wrote:

Power and Camera lights are on and green. Center light is off.

Which means no internet connection.

Can you connect a PC to the same ethernet cable (turning wifi off), and see if you can browse a website?

Re: VMB4000

Rsrmom — Wed, 22 Jun 2022 16:51:37 GMT

I connected the Ethernet cable from Starling to laptop with no issues. Internet is working and then I plugged it back into the Arlo base. Now all three lights are green. Whatever that was worked!

Re: VMB4000

StephenB — Wed, 22 Jun 2022 17:12:30 GMT

@Rsrmom wrote:

I connected the Ethernet cable from Starling to laptop with no issues. Internet is working and then I plugged it back into the Arlo base. Now all three lights are green. Whatever that was worked!

Great!